Bad service
We have been experiencing complete outages but they only lasted a few minutes. Now we have had our internet slowed down to almost completely unuseable rates. I spent time with tech support and all th...
Forum Discussion
Thank you for the help and advice.
My understanding was that after I used my data my system would slow down. Not almost completely stop. I have a VOIP phone attached because the cellular phone does not work well in the hills, even with Wi-Fi . Even the VOIP phone did not work the other day. I thought that by law I was supposed to be provided enough service to make emergency calls. They are not doing that. I ran a test the other day during a bad period and the analysis said 99% were better
than me. I tried to post a photo of the test but because my system is so slow it rejects it. I don’t think I should have to run speed tests daily or join an app. to show that I am below acceptable levels, if even my VOIP phone does not work.
No level of service is guaranteed, nor is there any guarantee that there will never be any issue. There's no law that says the service has to work 100% of the time for you to be able to use VOIP service in an emergency. You might be thinking cell phones allowing you to make a 911 call even if you don't have current cell service through a company.
The speed testing is done to both demonstrate the issue, and to help give info that can point them in the right direction of the cause. It's a part of the initial troubleshooting.
With this said, it appears that Remy is already working with you. However, if your phone is reliant on the service, so you're not able to get the call you're expecting, I'd mention that, or even reach out to Remy via the private message he sent you.
