Forum Discussion

TawnieHunter's avatar
TawnieHunter
Freshman
5 years ago

Can't connect to Modem via 192.168.0.1

Hello,   Been struggling with this problem since we started service a few months ago. Let me walk through the steps I try to go through to access my WiFi settings and the resulting indications.   ...
  • GabeU's avatar
    GabeU
    5 years ago

    TawnieHunter 

     

    Extensions or add-ons are little programs or applications that help to customize the browser to your liking.  Like an ad blocker or something to change the way new tabs behave when they're opened.  In both Chrome and Firefox you'll see them to the right of the URL (web address) body, like so (in the red box)...

     

     

    I use five different ones.  In Chrome you can see the extensions you have installed and enabled by clicking on the three dots to the upper right of the browser page, hovering over More Tools and clicking on Extensions.  In Firefox, click on the three lines on the upper right, then click on Add-ons.  Disabling them may help to make the Login button work the way it should.  Make sure to refresh or restart the browser page after you disable the extensions/add-ons before trying the Login page.  

Liz's avatar
Liz
Moderator

Good morning TawnieHunter,

 

I'm glad you found the community, thank you for posting. So you're at this screen in the SCC and even using the admin password, clicking the login button doesn't log you into the wifi settings? 

 

 

 

If so, please follow these steps to reset your modem:

 

On the back of the HT2000W (right under the white label), there is a Reset button.
You will need a paper clip (or some thin object to insert in the hole).
Insert the paper clip and press the button one time and release.
Press the WPS button on the front of the HT2000W. (This sends the wireless network password to any connected devices.)
After HT2000W comes back up, try logging in again to the wifi settings with the admin password.

 

Please let me know if you still have concerns.

 

Thanks,

Liz

 

TawnieHunter's avatar
TawnieHunter
Freshman
5 years ago

I tried signing in after running these steps:

 

please follow these steps to reset your modem:

 

On the back of the HT2000W (right under the white label), there is a Reset button.
You will need a paper clip (or some thin object to insert in the hole).
Insert the paper clip and press the button one time and release.
Press the WPS button on the front of the HT2000W. (This sends the wireless network password to any connected devices.)
After HT2000W comes back up, try logging in again to the wifi settings with the admin password.

 

I get nothing. No change to the LOGIN screen.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hmm...

     

    Please ensure the cookies and cache are cleared in your browser, then access the SCC via www.systemcontrolcenter.com, and then the wifi settings from there. I've also seen others successfully log in via a different device on the network as well after a modem reset. Please let me know how that goes.

     

    Thanks,

    Liz

     

    • TawnieHunter's avatar
      TawnieHunter
      Freshman
      5 years ago

      Hi Liz,

       

      Cleared all browsers cache and cookies. Restarted my computer, went to my SCC WiFi LOGIN page, entered the admin password AND nothing.....

       

      Does it matter which browser I use? Does CHROME work better that Firefox?

      • TawnieHunter's avatar
        TawnieHunter
        Freshman
        5 years ago

        Hi Liz,

         

        Does it matter if the connection is secure? When I look to the right of the URL there's a padlock with a red line through it for both http://www.systemcontrolcenter.com/#!/usage and http://192.168.42.1/login.htm.  When I click on the padlock on both URLs it says "Connection not secure" and "You have not granted this site any special permissions". There's also a tab to Clear Cookies and Site Data which I have done for both URLs. Tried to LOGIN the WiFi Settings page off my SCC and I get nothing.

         

        Bill