Forum Discussion

cmb366's avatar
cmb366
Sophomore
3 months ago

Can't see Usage Data in Usage Details on App or Browser Again

The same issue I had in June is happening again.  Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 10/1/2024 it went to 100...
Data Management
Usage Data
Remy's avatar
Remy
Moderator

cmb366,

 

Thank you for reaching out! We're sorry to hear that the usage meter seems to be having issues again. I'll have this looked into for you, and we'll reach out as soon as we receive additional information, or have any questions.

 

Thanks,

Remy

cmb366's avatar
cmb366
Sophomore
3 months ago

Remy,

 

Any update on this.  It still isn't working in either my browser or the hughes.net app.  Thank you.

 

  • Remy's avatar
    Remy
    Moderator
    3 months ago

    cmb366,

     

    Thanks for following up! Our engineering team is still working to locate a resolution. It seems there's a disconnect between where data is tracked, and how it connects to the website. This shouldn't impact your ability to use the service, and data is being tracked correctly in the background. We will continue to update you when we receive more information on our end!

     

    Thanks,

    Remy

  • Remy's avatar
    Remy
    Moderator
    2 months ago

    cmb366,

     

    Thank you for your patience! We appreciate your reporting regarding the issue you've been experiencing. Our engineers have located the bug causing this problem, and are actively working with our data center to resolve it!

     

    Thanks,

    Remy