Forum Discussion
Can't see Usage Data in Usage Details on App or Browser
Up until 5/31/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 6/1/2024 it went to 100GB and 50GB and has not moved. The entire month...
cmb366,
Your tokens should be restored now! Please let us know if you're able to see them, or if you encounter any issues going forward.
Thanks,
Remy
cmb366,
I've confirmed this may be a visualization issue. We're going to be moving this from engineering to web dev to further escalate the case. The systemcontrolcenter.com meters are not designed to work with Fusion plans, so if you're using that in the meantime, it may not be accurate either. Thank you for your continued patience!
Thanks,
Remy
I have had the Fusion plan for 1 1/2 years and have been able to use the usage details to monitor remaining GB from the iphone app the entire time until June of this year. In addition to the fact that my Plan Data still sitting at 100GB and my Bonus Data still sitting at 50GB as of this morning my 115.8 Data Tokens have now also disappeared. That is money out of my pocket as I paid for those tokens that are never supposed to expire so I would like in addition to the usage issue resolved for my 115.8 Data Tokens to be put back into my account. Thank you.
"my 115.8 Data Tokens have now also disappeared. That is money out of my pocket as I paid for those tokens that are never supposed to expire so I would like in addition to the usage issue resolved for my 115.8 Data Tokens to be put back into my account."
They can easily restore those tokens; the other issues are more complicated. Hope this gets solved quickly for you.
cmb366,
Thank you for following up! Our engineers are still working to get this resolved for you and you may see the meter start to move properly this week. I've let them know about your missing tokens and will have them restored!
Thanks,
Remy
Remy,
I have activity on the usage meter starting yesterday (Monday) so hopefully it will continue and is fixed. I still do not have my 115.8 missing data tokens restored.
Thank you.
cmb366,
Your tokens should be restored now! Please let us know if you're able to see them, or if you encounter any issues going forward.
Thanks,
Remy
