Forum Discussion
Can't see Usage Data in Usage Details on App or Browser
Up until 5/31/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 6/1/2024 it went to 100GB and 50GB and has not moved. The entire month...
cmb366,
Your tokens should be restored now! Please let us know if you're able to see them, or if you encounter any issues going forward.
Thanks,
Remy
cmb366,
Thank you for following up! Our engineers are still working to get this resolved for you and you may see the meter start to move properly this week. I've let them know about your missing tokens and will have them restored!
Thanks,
Remy
Remy,
I have activity on the usage meter starting yesterday (Monday) so hopefully it will continue and is fixed. I still do not have my 115.8 missing data tokens restored.
Thank you.
cmb366,
Your tokens should be restored now! Please let us know if you're able to see them, or if you encounter any issues going forward.
Thanks,
Remy
The same issue I had in June is happening again. Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone. On 10/1/2024 it went to 100GB and 50GB and has not moved. It is also the same when I log into my account using the browser. I need to be able to track usage throughout the month. Please fix the Usage monitor on my account. Thank you.
