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Canceled service due to RE: Buffering Slow Internet and E-mail times out

Sophomore

Canceled service due to RE: Buffering Slow Internet and E-mail times out

Called today to cancel my service, had to go through a bunch of tests again and after 2 hours figured out it is a latency problem but there is nothing that can be done about it. HughesNet said my latency was 500ms but when I checked my latency to North Platte, NE and back it averaged around 1686ms since December and it takes between 30 and 60 seconds to load a website but I still had to pay the termination fee which I don't think I should of had to pay since this has been an on going problem from the first month it was installed and HughesNet can't fix it. I guess I'll just have to go into town and download my e-mail on my way to and from work if I can't get my DSL back. This has been a very bad and expensive learning experience with HughesNet. I even went out and bought a new desktop and Cat 7 Ethernet cable because Tech support told me my computer was slow because it was old and I still have the same problem I had with the old computer and I still don't have working Internet. 

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Moderator
Moderator

Re: Canceled service due to RE: Buffering Slow Internet and E-mail times out

Hi kf4ipc,

 

Thank you for taking the time to post and share these details. I pulled up your account to investigate and have sent you a private message addressing your concerns. Please check your private messages (PM) in the top right corner of the community page to check your messages.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

View solution in original post

1 REPLY 1
Moderator
Moderator

Re: Canceled service due to RE: Buffering Slow Internet and E-mail times out

Hi kf4ipc,

 

Thank you for taking the time to post and share these details. I pulled up your account to investigate and have sent you a private message addressing your concerns. Please check your private messages (PM) in the top right corner of the community page to check your messages.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

View solution in original post