Forum Discussion

wade_bear's avatar
wade_bear
Sophomore
8 years ago

Connection stutter from 7 PM to 10 PM Central time

For the last couple of weeks we've had a severe connection stutter between the hours of 7 to 10 PM every night.  I keep getting kicked out of the internet games I play on my tablets and web surfing i...
Performance
  • wade_bear's avatar
    wade_bear
    8 years ago

    I suppose I should update this...

    It stopped doing it.  I have no idea why.  We had some bad weather here the next day after I posted and lost all connectivity so I had to restart the modem.  After that the issue stopped.

    No clue what the problem was or what caused it.:robotfrustrated:

Gwalk900's avatar
Gwalk900
Honorary Alumnus

Here is a beam/gateway map for Gen4 Echostar17

wade_bear's avatar
wade_bear
Sophomore
8 years ago

Thanks peoples!

It looks like I'm on the Midland TX gateway (5) right now.but my Beam is 48, which is not listed in the image.

I'll just have to do some investigating the next time I'm playing/surfing during the stutter time.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    To be honest, the times you posted are considered peak times, so it's most likely a network congestion issue.

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago
    wade_bear wrote:

     

    It looks like I'm on the Midland TX gateway (5) right now.but my Beam is 48, which is not listed in the image.

    Sorry, haven't added stuff to the map in a while :(

    Beam 48 does connect through the Midland TX Gateway.

    When you have issues you may wish to check the weather at your Gateway location as wll as your own.

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago

      "When you have issues you may wish to check the weather at your Gateway location as wll as your own."

       

      This tidbit is very important, imo. I didn't use to know this, and when I was told by a helpful Hughes CSR way back when I still had Gen3,  it explained so much.  Before I knew that the weather at the gateway could have an influence on reception, a sunny day was a head scratcher. Learning is good. (And now I can just blame Salt Lake City for everything). 

      • wade_bear's avatar
        wade_bear
        Sophomore
        8 years ago

        I suppose I should update this...

        It stopped doing it.  I have no idea why.  We had some bad weather here the next day after I posted and lost all connectivity so I had to restart the modem.  After that the issue stopped.

        No clue what the problem was or what caused it.:robotfrustrated: