Forum Discussion

claynaytion's avatar
claynaytion
Freshman
7 years ago

Connectivity with internet goes up and down, up and down! Very frustrated.

I just got a new replacement gen5 modem because the previous one stopped working. I figured out how to install it myself (with the directions of course). At first, it just didn't seem to want to work...
Performance
  • GabeU's avatar
    GabeU
    7 years ago

    Renee,

     

    I'm glad that the tech was able to figure out what was causing the issue and get it fixed for you.  

     

    And please do come back here if you have a problem or question in the future.  IMHO, this support community is the best place to get help for just about anything with your HughesNet service, or even anything that you use it for.  

     

    Again, I'm glad it's fixed and working the way it should.  :)  

GabeU's avatar
GabeU
Distinguished Professor IV

claynaytion

 

You're very welcome.  :) 

 

At this point you should wait to see what the reps come up with.  To be honest, I doubt the problem lies with the modem, though they'll be able to say for sure.  Additionally, since you last powered the modem it has been logging everything that has been going on with the HughesNet equipment, and that additional info can help the reps, as well.  Unplugging the modem and reconnecting the other one would cause those logs to be lost, and it probably woudn't make any difference. 

 

Again, I would wait to see what they say.  

claynaytion's avatar
claynaytion
Freshman
7 years ago

Well, I just got a  phone call from Hughesnet asking to confirm a technician coming out on August 7, I didn't even know I had scheduled an appt, but I'm not gonna say no! I thought maybe someone may have tried to schedule on with me on here, but I don't see anything. At any rate, hopefully if it's not fixed by then, it will be fixed by the tech.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    claynaytion

     

    Chances are they came to the conclusion that a tech visit was needed to fix the issue, but they haven't told you yet.  LOL.  Maybe a miscommunication of some sort.  Hopefully Jorge or Amanda can confirm.  

     

    With that said, I figured it would probably be something that they would have to come out and fix, as those state codes don't usually show up in that way unless there is some type of equipment or aiming issue.  

     

    I hope the fix goes well.  :)  

  • Jorge's avatar
    Jorge
    Alum
    7 years ago

    Claynaytion, I understand the urgency of the repair. I looked at the order, and it looks like it has been rescheduled for the 8th. What I will do is provide you a credit for the extra time it takes to get this resolved.

    • claynaytion's avatar
      claynaytion
      Freshman
      7 years ago
      Jorge wrote:

      Claynaytion, I understand the urgency of the repair. I looked at the order, and it looks like it has been rescheduled for the 8th. What I will do is provide you a credit for the extra time it takes to get this resolved.

       

      The tech came out today. Turns out, something was wrong with the cable that runs from dish to modem. He replaced it and now everything works. I think he replaced the radio also.

      I want to thank everyone for helping me during this time, and I just want you to know that I am SO HAPPY to have my internet back! LOL! That was a long month using my very slow hotspot from my cellphone!

      From now on, I will come here for any problems. I liked the help and advice received from everyone.

       

      Have a great rest of the summer! Myself, I am a cold weather person and am counting the days until fall :)

       

      Sincerely,

      Renee

       

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        Renee,

         

        I'm glad that the tech was able to figure out what was causing the issue and get it fixed for you.  

         

        And please do come back here if you have a problem or question in the future.  IMHO, this support community is the best place to get help for just about anything with your HughesNet service, or even anything that you use it for.  

         

        Again, I'm glad it's fixed and working the way it should.  :)