Forum Discussion
Connectivity with internet goes up and down, up and down! Very frustrated.
I just got a new replacement gen5 modem because the previous one stopped working. I figured out how to install it myself (with the directions of course). At first, it just didn't seem to want to work...
Renee,
I'm glad that the tech was able to figure out what was causing the issue and get it fixed for you.
And please do come back here if you have a problem or question in the future. IMHO, this support community is the best place to get help for just about anything with your HughesNet service, or even anything that you use it for.
Again, I'm glad it's fixed and working the way it should. :)
Hello claynaytion, thank you for your patience as we were investigating your account. We believe there needs to be physical adjustments made to your outdoor equipment to resolve the issue, so we did schedule a tech visit free of charge. I'm glad you were able to confirm the appointment. Sorry for the confusion.
The tech came out on Tuesday and thought he had fixed it, but it started doing the same thing again, so he was thinking it needed a new radio because he said the one there now wasn't working, he had one in his vehicle and replaced the old one. He said that the new one didn't seem to be working either and that he didn't have any other ones with him and would have to come back, but he didn't say when. In the meantime I do get a new code along with all the same ones from before, it is:
| State Code | 30.1.1 -- Web acceleration connection in backoff state | |
| Summary Operational State | Degraded |
Like I said, he never said when he would be back by, so until then, I will be hotspotting it. I will try to check this forum but my phone reception is spotty up here. I am definitely going to need this to be fixed. Sooner rather than later.
Thank you for the time you all have spent on my problem so far, I really do appreciate it. Have a great day!
Renee
