For the last 2 weeks I have had a hard time when trying to watch a Youtube video. Some buffering before 8 am, which has never occurred before. At night the problem is much worse. Sometimes the v...
Thank you for this bit of information this helps. These tests and when you noticed video buffering and slow loading pages, these were when you were directly connected to the HughesNet modem?
What error message are you seeing when you can't connect to the internet via HughesNet wifi?
What error message are you seeing when you can't connect to the SCC via HughesNet wifi?
Edit: Also, if you aren't able to connect to the HughesNet wifi network, please let me know which LEDs on the modem are lit.
Your cooperation, patience, and understanding are much appreciated.
Below is the message I get when I lose my connection to the internet and when I cannot connect to the SCC. To be clear I try to access a website, the page on my screen goes white, the bar at the top of the page spins a bit then this page comes up. I then try and go to the SCC, the page goes white, the top spins or gyrates or whatever you call after 15 or 30 seconds the page below comes up. I hope this helps.
"Hmm. We can't connect that site.
It appears you are not connected to the internet.
Here are two things you can try.
Check you network connection.
If you are connected but behind a firewall check that firefox has permission to access
the web."
Near as I can tell the same lights are on or flashing when I lose my connection
A correction when I try and connect to the SCC I get this message
"Unable to connect
Firefox can’t establish a connection to the server at 192.168.0.1.
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."
I then switched to the NetGear modem and went to the SCC page and checked the System Status and saw the following state code,
"State Code 14.1.1 -- No devices connected" this was followed with a red x
Also at the top of the page was "Diagnostic Code 0000-0000-0000-0049
Another correction while I could not connect to the internet all the lights were on but none were flashing on the HughesNet Modem
Thank you for this information, I'm sending you a replacement HT2000w, it should arrive in the next few days. Please let me know if you're still having intermittent connectivity with your wifi network.
Your cooperation, patience, and understanding are much appreciated.
Thank you Liz I really appreciate your efforts to help me. I am sure this will solve my problem. After the modem arrives if everything works as expected I will hit the accept as solution button below your post.
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buffering on Youtube","id":"message:87771","revisionNum":1,"repliesCount":25,"author":{"__ref":"User:user:37528"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:87771"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:87771"},"body@stripHtml({\"truncateLength\":200})":" For the last 2 weeks I have had a hard time when trying to watch a Youtube video. Some buffering before 8 am, which has never occurred before. At night the problem is much worse. Sometimes the v...","body@stringLength":"1758","rawBody":"
For the last 2 weeks I have had a hard time when trying to watch a Youtube video. Some buffering before 8 am, which has never occurred before. At night the problem is much worse. Sometimes the video stops loading half way thru and will not restart.
What is strange is that my speeds as tested on testmy are excellent. In the past when I have experienced the problem of buffering my speeds have been below 1.5 mb, sometime below 1 mb. This time my speeds have been above 5 mb and sometimes above 15 mb. This problem of buffering has been occurring every night all night. Video Optimization has been turned off. Also I still have over half my data left for this month.
Video performance on other websites has not been affected. Last night I spent 45 minutes trying to watch a 15 minute video on Youtube at 480p. I gave up when it was only 2/3 finished. I then went to This Old House website and watched two 23 minute videos at 720p with no buffering.
Any one have in thoughts on the cause of my problem?
Thank you
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Hi Liz,
Below is the message I get when I lose my connection to the internet and when I cannot connect to the SCC. To be clear I try to access a website, the page on my screen goes white, the bar at the top of the page spins a bit then this page comes up. I then try and go to the SCC, the page goes white, the top spins or gyrates or whatever you call after 15 or 30 seconds the page below comes up. I hope this helps.
\"Hmm. We can't connect that site.
It appears you are not connected to the internet.
Here are two things you can try.
Check you network connection.
If you are connected but behind a firewall check that firefox has permission to access
the web.\"
Near as I can tell the same lights are on or flashing when I lose my connection
","body@stringLength":"2098","rawBody":"
Hi Liz,
Below is the message I get when I lose my connection to the internet and when I cannot connect to the SCC. To be clear I try to access a website, the page on my screen goes white, the bar at the top of the page spins a bit then this page comes up. I then try and go to the SCC, the page goes white, the top spins or gyrates or whatever you call after 15 or 30 seconds the page below comes up. I hope this helps.
\"Hmm. We can't connect that site.
It appears you are not connected to the internet.
Here are two things you can try.
Check you network connection.
If you are connected but behind a firewall check that firefox has permission to access
the web.\"
Near as I can tell the same lights are on or flashing when I lose my connection
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A correction when I try and connect to the SCC I get this message
\"Unable to connect
Firefox can’t establish a connection to the server at 192.168.0.1.
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.\"
I then switched to the NetGear modem and went to the SCC page and checked the System Status and saw the following state code,
\"State Code 14.1.1 -- No devices connected\" this was followed with a red x
Also at the top of the page was \"Diagnostic Code 0000-0000-0000-0049
Another correction while I could not connect to the internet all the lights were on but none were flashing on the HughesNet Modem
A correction when I try and connect to the SCC I get this message
\"Unable to connect
Firefox can’t establish a connection to the server at 192.168.0.1.
The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.\"
I then switched to the NetGear modem and went to the SCC page and checked the System Status and saw the following state code,
\"State Code 14.1.1 -- No devices connected\" this was followed with a red x
Also at the top of the page was \"Diagnostic Code 0000-0000-0000-0049
Another correction while I could not connect to the internet all the lights were on but none were flashing on the HughesNet Modem
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Thank you for this information, I'm sending you a replacement HT2000w, it should arrive in the next few days. Please let me know if you're still having intermittent connectivity with your wifi network.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
Thank you for this information, I'm sending you a replacement HT2000w, it should arrive in the next few days. Please let me know if you're still having intermittent connectivity with your wifi network.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
\n
","kudosSumWeight":0,"repliesCount":1,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:88783_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203"},"ModerationData:moderation_data:88763":{"__typename":"ModerationData","id":"moderation_data:88763","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:88675":{"__typename":"ModerationData","id":"moderation_data:88675","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:88675":{"__typename":"ForumReplyMessage","id":"message:88675","revisionNum":2,"uid":88675,"depth":17,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:87771"},"subject":"Re: Constant buffering on Youtube","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:88675"},"body":"
Hi rustythecur,
\n
\n
Thank you for this bit of information this helps. These tests and when you noticed video buffering and slow loading pages, these were when you were directly connected to the HughesNet modem?
\n
\n
What error message are you seeing when you can't connect to the internet via HughesNet wifi?
\n
\n
What error message are you seeing when you can't connect to the SCC via HughesNet wifi?
\n
\n
Edit: Also, if you aren't able to connect to the HughesNet wifi network, please let me know which LEDs on the modem are lit.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
\n
","body@stringLength":"717","rawBody":"
Hi rustythecur,
\n
\n
Thank you for this bit of information this helps. These tests and when you noticed video buffering and slow loading pages, these were when you were directly connected to the HughesNet modem?
\n
\n
What error message are you seeing when you can't connect to the internet via HughesNet wifi?
\n
\n
What error message are you seeing when you can't connect to the SCC via HughesNet wifi?
\n
\n
Edit: Also, if you aren't able to connect to the HughesNet wifi network, please let me know which LEDs on the modem are lit.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
\n
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Thank you Liz I really appreciate your efforts to help me. I am sure this will solve my problem. After the modem arrives if everything works as expected I will hit the accept as solution button below your post.
Thank you Liz I really appreciate your efforts to help me. I am sure this will solve my problem. After the modem arrives if everything works as expected I will hit the accept as solution button below your post.
Thanks again.
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