Forum Discussion
Customer with extremely poor service
Although I'm not a new customer (been with Hughesnet for about 10 years), I too have seen unacceptable latency issues and poor network performance in the evenings.
I too am using the Gen5 Modem on...
Hi Cal,
I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?
Liz:
Thank you for the follow-up. It appears from my brief testing and general surfing that at least for now, the evening latency issues are definitely improved. I'll keep up periodic testing and update if needed. Fingers crossed that the network adjustments will keep performance at an acceptable level.
Thanks to the responders for providing insightful information to my posts.
I'm going to lock this thread since you've confirmed we resolved your speed concerns. Feel free to start a new topic if you have other concerns with which we can help.
