The HughesNet reps on this site can help with this. They will be back Monday and they work regular business hours, though one or two are sometimes here a bit later.
If they can't find your account based on your community username, they will request that you send them account information (such as account number or phone number associated with the account) privately.
Thank you for responding. I hope someone can help. It is really frustrating.
Mr_Mrs_Sexton,
Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Thank you for responding.
I tried several times to send a private message through the link you provided but I kept getting the following error:
I kept trying to send it and eventually got this message:
I don't know if you got the private message or not.
