Forum Discussion

Mr_Mrs_Sexton's avatar
Mr_Mrs_Sexton
Freshman
2 years ago

Dashboard Indicating DNS Acceleration[N] Problem

For the past couple of months there has been a change in connection speed.  I'm all too familiar with the reduction in speed when reaching the data cap but this is much, much slower than what is norm...
DNS Acceleration[N]
modem
tech support
Remy's avatar
Remy
Moderator

Mr_Mrs_Sexton,

 

Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

Mr_Mrs_Sexton's avatar
Mr_Mrs_Sexton
Freshman
2 years ago

Thank you for responding.  

I tried several times to send a private message through the link you provided but I kept getting the following error:


I kept trying to send it and eventually got this message:


I don't know if you got the private message or not.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    2 years ago

    "I don't know if you got the private message or not."

     

    Probably not. Check your Sent box. If it's not there, it never went through. 

     

    If you get the error about reaching the message limit, leave the message up on the screen and wait about 2 or 3 minutes. Then come back and click Send again. Make sure you only do one click.   The system interprets more than one click, (for example a double click, something users may not even realize they're doing) as an attempt to spam the system, so it gives you an error. 

     

    If errors continue, login using a different browser and try the same procedure. 

     

    [Edited to change content]