Mr_Mrs_Sexton,
Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Don't know if this will be of any help but I've noticed that every night for the past 5-7 days the problem starts at 3:00AM Central Standard Time Zone (2:00AM since daylight savings time change). I don't know if there is some sort of scheduled updating or maintenance going on but it will run fine with few interruptions for a few hours without or with few red X's beside DNS Acceleration[N] and then at 3:00/2:00AM, the speed just drops and the DNS Acceleration[N] problem will start showing up again on the dashboard diagnostics. This is while we are in our Bonus Zone, still have 22.2 GB of data remaining and System Status indicates everything is running fine.
After struggling for 45 minutes to get into my account and having to refresh pages that kept getting stuck in a loading loop, I gave up on trying to get the results of a speed test.
