Solved! Go to Solution.
So, never tested this before, but decided I would give it a go, and detail what I have tested and found.
1: I have never connected my phone to my HT2000w Wifi, so, I enabled the Mac Address Filtering and set it to Deny the MAC tied to my phone. I could see the network, but would get an authentication error immediately when trying to connect.
2: I disabled the filtering, and have connected my phone, then verified that the HT2000w sees my phone and that it's in the listed devices section of the Wifi Settings section. I have also verified the device is listed under the Advanced page settings of the HT2000w.
Once that has been verified, I went and enabled the Mac Filtering with a Deny rule for the MAC address on my phone. My phone after a few minutes immediately disconnected. I then checked the two locations where devices will show up.
In the Wifi Setting page, it no longer showed the phone at all, but in the Advanced Configuration page, it now shows my phone as disconnected.
I have also verified on my phone, that I am not able to connect to my HT2000w anymore.
I think what has happened is that the person has multiple devices, or is spoofing their MAC address. You would be best off to in the future enable the Guest Network, and use a unique password on that, that you can freely change with no worries at any time. The best course of action right now, is to change your primary network passwords for both the 2.4Ghz and 5.0Ghz bands, and if you have guest networks enabled, change those passwords.
I don't have the first clue about Mac filtering, but you could change the access password so that they can't connect. Of course, you'd have to enter the new password in all of the devices that you connect with via WiFi, but it would still stop them from having access.
Hmmm.
I'll tag a couple of people who have some knowledge about networking and the ins and outs of the HT2000W. I can't guarantee that they'll reply, but if they do they may be able to help. Otherwise, this might be something for the reps. They're not back until Monday, though. Hopefully someone can help get this figured out.
@Dtrail
Yeah, it's doubtful they're spoofing the MAC address. Some ideas:
1. After you set the MAC filter, you might have to reboot. Sometimes it doesn't take immediately. Not sure why that is.
2. Also possible that if you've set the MAC List to Deny, they are just using a different device. It's actually safer to collect a list of MAC addresses that you want to limit use of the router, and use those in one set for Allow instead. This gives you absolute control over who can use the modem.
So, never tested this before, but decided I would give it a go, and detail what I have tested and found.
1: I have never connected my phone to my HT2000w Wifi, so, I enabled the Mac Address Filtering and set it to Deny the MAC tied to my phone. I could see the network, but would get an authentication error immediately when trying to connect.
2: I disabled the filtering, and have connected my phone, then verified that the HT2000w sees my phone and that it's in the listed devices section of the Wifi Settings section. I have also verified the device is listed under the Advanced page settings of the HT2000w.
Once that has been verified, I went and enabled the Mac Filtering with a Deny rule for the MAC address on my phone. My phone after a few minutes immediately disconnected. I then checked the two locations where devices will show up.
In the Wifi Setting page, it no longer showed the phone at all, but in the Advanced Configuration page, it now shows my phone as disconnected.
I have also verified on my phone, that I am not able to connect to my HT2000w anymore.
I think what has happened is that the person has multiple devices, or is spoofing their MAC address. You would be best off to in the future enable the Guest Network, and use a unique password on that, that you can freely change with no worries at any time. The best course of action right now, is to change your primary network passwords for both the 2.4Ghz and 5.0Ghz bands, and if you have guest networks enabled, change those passwords.