Forum Discussion

robinloraditch's avatar
robinloraditch
Junior
6 years ago
Solved

Extremely slow speeds!! No answers.

So, as being a Hughesnet customer for about 6 months or less, I have had numerous calls to tech support. We have spent so many hours on the phone,to the point we are just fed up. We have hardly ever ...
Bad customer service
bad internet service
Performance
slow speeds
  • robinloraditch's avatar
    robinloraditch
    6 years ago

    Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough,  patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail.  Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.

robinloraditch's avatar
robinloraditch
Junior
6 years ago

I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you 

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

If you could post the URL to your results page, that'd speed things along, Robin. 

 

robinloraditch wrote:

I am signed in, and I am fully aware of how to do that. I am merely stating my issues so that I can get some resolution, but thank you