Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
MichealButler,
You should be seeing 25Mbps easily unless you happen to live in one of the smaller areas that Jupiter II doesn't cover.
To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.
Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
I just figured out that we are on Echostar 17 which is not a Gen 5 service. How can this be changed?
Echostar 17 can provide Gen5 service plans, but right now the bird is so overloaded that Hughes is trying to wait on providing those plans on that bird unless you live in one of three areas where Echostar 19 doesn't cover... I suspect you live in one of those areas...?
Jupiter II Service Map
Yes, I live in McMinnville, Oregon which is in the blacked out area. What can HughesNet do? My speeds are so slow that my internet isn't usable. I will need to go back to Exede tomorrow if Hughes can't make this work.
I'm very disappointed since the only reason I signed up for HughesNet was for Gen 5. I even had to pay extra for the Gen 5 compatible router. I hate to terminate with Hughes since I just started yesterday, but looks like I fell for the bait-and-switch.
