Forum Discussion
Gen 5 install tomorrow. Tips for a first time customer?
I'm a first time Hughes net customer. We dont have any other internet options and I have resisted for a long time but with the Gen 5 release and bigtime speed increase we bit the bullet and ordered it...
Beam assignments are set in stone for each location, can't be changed or picked from.
As far as tips go, before you sign off on the tablet or phone the installer hands you when the install has completed, make sure a computer is connected and browse the internet a little bit to make sure it's working as intended.
If you elected to do a pole mount install, make sure the installer puts a bolt, or something else on the end of the pole to prevent it from turning in the concrete, and that the installer uses enough concrete to support the pole.
Also be aware you are in a 2 year contract, and have a monthly data allowance, your first 20 days the service will reset multiple times per day so that your devices can grab updates as needed...
Probably not wise to have the dish THAT high in the air... They do catch a lot of wind, as it's bigger than a typical satellite tv dish.
So far, for the most part, I am enjoying the Gen5 service, but, I don't use the wifi on the modem unless I am testing stuff, so I can't really comment on that aspect of the service.
As far as signal goes... IMO, as long as the system passes OVT then it's good, but on a good clear day at both your location, and the gateway location, you should see 100+ on the signal. I have been dropping down to 95 on some days though.
Well things aren't getting off to a good start and I'm not very happy. I was scheduled for the 8-11 time slot this morning with Vision Quest Communucations.. they just called to reschedule my appointment because they are just getting to the office (over an hour after their offices are supposed to open.)and their technician has already left for the day to do his installs and he didn't know about my appointment because they were closed yesterday and came in late today. Idk how the tech wasn't notified of the install
When I have received multiple text messages confirming my install appointment. It's understandable that they were closed on Easter but I have already taken off work for today to get this install and now I have to take off work tomorrow as well so in my eyes this is no longer a free install because it's cost me 2 days of work. I am not very happy right now. Mods is there anything you can do by calling the company?
When I have received multiple text messages confirming my install appointment. It's understandable that they were closed on Easter but I have already taken off work for today to get this install and now I have to take off work tomorrow as well so in my eyes this is no longer a free install because it's cost me 2 days of work. I am not very happy right now. Mods is there anything you can do by calling the company?
Hi Savage,
I work with the installation team here at HughesNet. I'm very sorry to hear we missed your appointment and I understand your frustration. I will review your order with the local dealer, Vision Quest Communications, so that they understand their mistake and avoid a similar mishap in the future. Thank you for reporting. It looks like your install is now scheduled for tomorrow morning. Please let me know how it goes and if there is anything else I can help you with.
- Thanks for the reply, I will keep you updated!
My install is done and everything went great! My speeds are INSANE compared to what I was expecting and I hope it stays that way! Right now I'm getting DOUBLE the advertised speeds!
That's awesome! Thank you for getting back to us on your successful install and fast performance! Please don't hesitate to drop by the community again if you need any other assistance.
