Forum Discussion
Gen 5 install tomorrow. Tips for a first time customer?
I'm a first time Hughes net customer. We dont have any other internet options and I have resisted for a long time but with the Gen 5 release and bigtime speed increase we bit the bullet and ordered it...
Beam assignments are set in stone for each location, can't be changed or picked from.
As far as tips go, before you sign off on the tablet or phone the installer hands you when the install has completed, make sure a computer is connected and browse the internet a little bit to make sure it's working as intended.
If you elected to do a pole mount install, make sure the installer puts a bolt, or something else on the end of the pole to prevent it from turning in the concrete, and that the installer uses enough concrete to support the pole.
Also be aware you are in a 2 year contract, and have a monthly data allowance, your first 20 days the service will reset multiple times per day so that your devices can grab updates as needed...
Thanks for your reply c0rr0sive! It's good to know that the beams are set in stone and they have one that is almost centered on our area so we should get great signal. If we do a pole install I was hoping to use an antenna pole we already have mounted to the house that actually goes up about 8 feet from the top of the roof so I don't have to wait for the concrete to set before they can mount the satellite, and it would also help get away from any interference with the trees in the area.
but if they do have to put a pole in I will make sure that they put something on it to keep from turning. I don't mind a house mount install as long as it gets good signal and clears the pine trees WR have DIRECTV and Haven't had any interference from them so far.
We don't have a laptop but have multiple tablets and phones that will be connected for browsing so I can use that to check how things are working. As far as signal strength is concerned what is the acceptable range for signal strength? I have seen various reports around the web so I'm not really sure.
I am Def aware of the 2 year contract. Not thrilled about it but we don't have any other internet options and i don't see that changing any time soon so as long as Gen 5 lives up to how it's advertised I don't think we will need to cancel. We got the 50 gig plan and I plan to set my devices to update during the unlimited data period from 2-8am and during the first 20 days of unlimited so we shouldn't have to worry about hitting the cap. I'm excited to finally have internet again because it's been 2.5 years without it! How are you enjoying gen 5 so far over gen 4? The speed increase advertised is what really got me to decide to make the jump I'm hoping that indont regret It!
but if they do have to put a pole in I will make sure that they put something on it to keep from turning. I don't mind a house mount install as long as it gets good signal and clears the pine trees WR have DIRECTV and Haven't had any interference from them so far.
We don't have a laptop but have multiple tablets and phones that will be connected for browsing so I can use that to check how things are working. As far as signal strength is concerned what is the acceptable range for signal strength? I have seen various reports around the web so I'm not really sure.
I am Def aware of the 2 year contract. Not thrilled about it but we don't have any other internet options and i don't see that changing any time soon so as long as Gen 5 lives up to how it's advertised I don't think we will need to cancel. We got the 50 gig plan and I plan to set my devices to update during the unlimited data period from 2-8am and during the first 20 days of unlimited so we shouldn't have to worry about hitting the cap. I'm excited to finally have internet again because it's been 2.5 years without it! How are you enjoying gen 5 so far over gen 4? The speed increase advertised is what really got me to decide to make the jump I'm hoping that indont regret It!
Savage wrote:
Thanks for your reply c0rr0sive! It's good to know that the beams are set in stone and they have one that is almost centered on our area so we should get great signal.
Where is it that you are seeing information on Gen5 beams?
- I searched Jupiter 2 satellite beam map and this came up:
https://www.satbeams.com/satellites?id=2556
Savage wrote:
I searched Jupiter 2 satellite beam map and this came up:
https://www.satbeams.com/satellites?id=2556Savage, those beam locations are incorrect. Those are based on the ES17 satellite, which has markedly different beam locations than the ES19, both in location and numbering.
Hopefully they will have the correct beam locations fot the ES19 soon, but I imagine it will be a little while before that happens.
Edit: I didn't see it until afterward, but I'm very glad that your installation went well. And I agree, the speeds are fantastic.
