Solved! Go to Solution.
Beam assignments are set in stone for each location, can't be changed or picked from.
As far as tips go, before you sign off on the tablet or phone the installer hands you when the install has completed, make sure a computer is connected and browse the internet a little bit to make sure it's working as intended.
If you elected to do a pole mount install, make sure the installer puts a bolt, or something else on the end of the pole to prevent it from turning in the concrete, and that the installer uses enough concrete to support the pole.
Also be aware you are in a 2 year contract, and have a monthly data allowance, your first 20 days the service will reset multiple times per day so that your devices can grab updates as needed...
Beam assignments are set in stone for each location, can't be changed or picked from.
As far as tips go, before you sign off on the tablet or phone the installer hands you when the install has completed, make sure a computer is connected and browse the internet a little bit to make sure it's working as intended.
If you elected to do a pole mount install, make sure the installer puts a bolt, or something else on the end of the pole to prevent it from turning in the concrete, and that the installer uses enough concrete to support the pole.
Also be aware you are in a 2 year contract, and have a monthly data allowance, your first 20 days the service will reset multiple times per day so that your devices can grab updates as needed...
Probably not wise to have the dish THAT high in the air... They do catch a lot of wind, as it's bigger than a typical satellite tv dish.
So far, for the most part, I am enjoying the Gen5 service, but, I don't use the wifi on the modem unless I am testing stuff, so I can't really comment on that aspect of the service.
As far as signal goes... IMO, as long as the system passes OVT then it's good, but on a good clear day at both your location, and the gateway location, you should see 100+ on the signal. I have been dropping down to 95 on some days though.
Hi Savage,
I work with the installation team here at HughesNet. I'm very sorry to hear we missed your appointment and I understand your frustration. I will review your order with the local dealer, Vision Quest Communications, so that they understand their mistake and avoid a similar mishap in the future. Thank you for reporting. It looks like your install is now scheduled for tomorrow morning. Please let me know how it goes and if there is anything else I can help you with.
My install is done and everything went great! My speeds are INSANE compared to what I was expecting and I hope it stays that way! Right now I'm getting DOUBLE the advertised speeds!
That's awesome! Thank you for getting back to us on your successful install and fast performance! Please don't hesitate to drop by the community again if you need any other assistance.
@Savage wrote:
Thanks for your reply c0rr0sive! It's good to know that the beams are set in stone and they have one that is almost centered on our area so we should get great signal.
Where is it that you are seeing information on Gen5 beams?
@Savage wrote:
I searched Jupiter 2 satellite beam map and this came up:
https://www.satbeams.com/satellites?id=2556
Savage, those beam locations are incorrect. Those are based on the ES17 satellite, which has markedly different beam locations than the ES19, both in location and numbering.
Hopefully they will have the correct beam locations fot the ES19 soon, but I imagine it will be a little while before that happens.
Edit: I didn't see it until afterward, but I'm very glad that your installation went well. And I agree, the speeds are fantastic.