Over the past few days, our HN has been going down constantly every 15-20 minutes. We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have. Well, the bad weather cleared out overnight last night, and we had nothing but clear sky for the past 12 hours.
At 10:28am this morning with clear skies, i cleared the state codes and rebooted the modem to get a good 12-hour run.
In the 12-hour period that followed, we were down over 22% of the time due to 12.7.1 state code with 172 transtions and 9449 total durations. It's happening about every 10-15 minutes, then clears itself after 5-10 minutes. Our system has been in service for 2 years now and has worked flawlessly up till a few days ago.
Other subscribers that have had this issue in the past had it resolved by HN engineers that did a beam adjustment/alignment.
Either our transmitter/modem is bad or there needs to be a beam adjustment.
We need help to get this resolved out as we depend on our service for financial transactions, etc.
