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10-09-2018
02:35 AM
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12-11-2017
04:53 PM
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Hi Amanda. I'm the original poster of the thread. Looks like we've been up without interuption for over 3 hours now. I didn't reboot the modem, but I will after I post this just to be sure. Really appreciate your quick assistance with this and will acknowledge the solution once I'm back up after the reboot.
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12-11-2017
09:17 AM
Just an update since my original post: Like Phillip, we're picking up 112.1.12 errors as well as the 12.7.1 It's been almost 48 hours with relatively clear skies here in SW Louisiana since I reset/rebooted the modem. 12.1.12 has caused 4.44%, 26 transitions, 7316 durations 12.7.1 has caused 17.2124%, 513 trnsitions, 28340 durations Signal strength is 133 Red X across the UPLINK on every hour, both current and history. The outages occur almost as if they're on a timer....really weird.
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12-10-2017
03:38 PM
Thanks Mark. I've already checked both of those things thinking I might be getting a low voltage/bad connection situation. It was plugged into a surge protector and I moved it directly to the wall outlet itself. Also checked the modem's back connections and made sure everything is tight. It doesn't matter what it's plugged into, it's still on the same schedule to go down every 15 minutes or so. We are in southwest Louisiana....clear as a bell today.
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12-10-2017
09:39 AM
For Liz/Amanda should they read this: Our satellite is EchoStar-XVII, Beam 53
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12-10-2017
09:31 AM
Thanks Gabe. I was aware that weather on both ends could affect it. Our weather for the past 24 hours has been cloud-free, crystal clear eliminating weather as an issue on our end. National weather radar right now shows the entire country pretty much in the clear....unless they're located up in Newfound, Canada. This tells me that's its either hardware or satellite beam issue. With it working flawlessly for 2 years staight and then to have this suddenly crop up, makes me wager on a hardware issue. FWIW, looking at the diagonistics page, the Hourly History has a red X in the UpLink row for every hour for the past 20 hours or so. Same red X with the Current Hour when we are actually using it. When not in use, there are a few green check marks, but not many. Hopefully, they can help us resolve this tomorrow. Again, appreciate it.
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12-10-2017
12:10 AM
Over the past few days, our HN has been going down constantly every 15-20 minutes. We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have. Well, the bad weather cleared out overnight last night, and we had nothing but clear sky for the past 12 hours. At 10:28am this morning with clear skies, i cleared the state codes and rebooted the modem to get a good 12-hour run. In the 12-hour period that followed, we were down over 22% of the time due to 12.7.1 state code with 172 transtions and 9449 total durations. It's happening about every 10-15 minutes, then clears itself after 5-10 minutes. Our system has been in service for 2 years now and has worked flawlessly up till a few days ago. Other subscribers that have had this issue in the past had it resolved by HN engineers that did a beam adjustment/alignment. Either our transmitter/modem is bad or there needs to be a beam adjustment. We need help to get this resolved out as we depend on our service for financial transactions, etc.
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