Forum Discussion

DavidSTX's avatar
DavidSTX
Freshman
5 years ago

HN9000 - Code 30 - Too Many Bad Slots

Hello. For the last few days, I have been getting "Code 30 - Too Many Bad Slots" after the modem starts up. It will go into the "Code 25 - Terminal is Fully Operational" first, but there will be no c...
Code 30
HN9000
no connection
  • Liz's avatar
    Liz
    5 years ago

    Good morning David,

     

    Welcome back, thanks for sharing what's happening. I ran diagnostics on your site and I do see that the dish could use a repoint for optimal signal. I can dispatch a tech, but if you'd rather upgrade to Gen 5, by all means you can do that too. You can upgrade online via Shop/Upgrade at http://my.hughesnet.com/ . 

     

    If you want me to dispatch a tech, please let me know your preferred date(s) and times for a visit.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Good morning David,

 

Welcome back, thanks for sharing what's happening. I ran diagnostics on your site and I do see that the dish could use a repoint for optimal signal. I can dispatch a tech, but if you'd rather upgrade to Gen 5, by all means you can do that too. You can upgrade online via Shop/Upgrade at http://my.hughesnet.com/ . 

 

If you want me to dispatch a tech, please let me know your preferred date(s) and times for a visit.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

  • DavidSTX's avatar
    DavidSTX
    Freshman
    5 years ago

    Thanks for the fast reply Liz. If a repoint is necessary, I think I will go ahead and upgrade, thanks. Hopefully, the tech won't have to come clear from the other side of the state this time. :) Thanks for your time!

     

    David.

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      You're very welcome, David. I hope that since you first signed up, there's a closer dealer now to upgrade you!

       

      -Liz