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GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago
Solved

HT2000W's 5Ghz radio not working.

I noticed in the past that the 5Ghz radio never showed up as a connection option in my laptop, nor in my notebook.  Today, I actively tried connecting both my laptop and notebook, and even my TV, to ...
  • GabeU's avatar
    GabeU
    9 years ago

    Okay.  Update.  

     

    The neighbors have a newer Lenovo Thinkpad that most definitely does have the ability to connect using the 5Ghz band.  It was brought over.  It turns out my modem is fine.  It connected without issue.  We didn't really try anything with it other than just going to Google and doing a quick search.  That was enough, though.  

     

    I feel like a schmuck.  LOL.  :( 

     

     

Clint23Shannon's avatar
Clint23Shannon
New Poster
9 years ago
We have had the gen 4 for almost 2yrs and had the 5ghz the whole time ...never losted it ever throughout the 2 years. We upgraded to the gen5..cause we was told it was 3x's faster & we wouldn't have to use our router & we would get the 5ghz . We had it put in on May the 26th 2017 and we have the 5ghz , but it just knocks us off the internet and has us to tap to configure to the 2ghz. Which we never had to do this with our gen4. We wouldn't have ever upgraded if we knew this was like this . We will have the 5ghz all day then boom it goes offline and can only get the 2ghz or we will have the 5ghz fir 2-4 days and get knocked off and have to configure to the 2ghz in the same spots or closer to the modem . We have tried everything to see why with there help. Nothing at all!! Getting fed up after going almost 2yrs with no problems with the Gen 4 to having this problem with the gen5. They say there's no difference between 5ghz & 2ghz. Well Google says as other reports say it as well that the difference it faster on the 5ghz than the 2ghz according to Google . They are sending out a new modem to see if that works.
They said if it doesn't then it's my stuff ( our smartphone which is a 1 &1/2 yr old Samsung galaxy note 5, a Sony tablet less than 2years old... )WTH? it was just fine with the Gen4 for 2 almost 2 years never one call after we got it up and running and this is driving me crazy!! I hate to be knocked off the internet!! PS we are usually only at 1 time running 2 smartphone on it . They wirk at every other place in town and other people's gen 5!! Grrrr
GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago
Clint23Shannon wrote:
They say there's no difference between 5ghz & 2ghz. 

Who's "they?"  Whoever "they" are, "they" are misinformed.  There are considerable differences between the 2.4Ghz and 5Ghz bands, but whether a user sees those differences, or can, or even needs to, take advantage of those differnces, is unique to that user.  

 

I, personally, won't see any difference.  I say "won't" because I don't have anything that can utilize the 5Ghz band, but even if I did I wouldn't see any difference, anyway.  My three devices get the same speed whether wired or using WiFi on the 2.4Ghz band, so 5Ghz wouldn't be of any advantage for me.  It could only be a disadvantage for me.    

 

Also, as others have stated, the WiFi has nothing to do with Gen4 vs Gen5.  And, again, as others have stated, you can use your old router with Gen5 and the HT2000W modem.