Have not received Modem that was to be mailed….

[PHadsock45]

Hello,

I had a topic answered by Mod Remy two weeks stating that she was mailing me a new modem free of charges after mine fell off of the kitchen counter and broke. I have not received anything or any emails about it and wanted to make sure it did not get lost or I didn’t miss anything.

thanks for any help! I’ve missed my home internet a lot.

Paul

[maratsade]

I hope @Remy , @Liz , or @Damian are still around today and that one of them will see your post and get back to you. 

[Remy · Accepted solution]

PHadsock45,

Thanks for reaching out! It seems that the previous order I set up didn't end up being completed and sent. I've gone ahead and resent it with expedited shipping/waived fees, and I'll be making sure that the time without service is discounted on your bill!

Thanks,

Remy

[PHadsock45]

Thank You so much Remy!

-Paul