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Have not received Modem that was to be mailed….

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PHadsock45
Freshman

Have not received Modem that was to be mailed….

Hello,

 

I had a topic answered by Mod Remy two weeks stating that she was mailing me a new modem free of charges after mine fell off of the kitchen counter and broke. I have not received anything or any emails about it and wanted to make sure it did not get lost or I didn’t miss anything.

 

thanks for any help! I’ve missed my home internet a lot.

 

Paul

 

1 ACCEPTED SOLUTION
Remy
Moderator

PHadsock45,

 

Thanks for reaching out! It seems that the previous order I set up didn't end up being completed and sent. I've gone ahead and resent it with expedited shipping/waived fees, and I'll be making sure that the time without service is discounted on your bill!

 

Thanks,

Remy

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3 REPLIES 3
maratsade
Distinguished Professor IV

I hope @Remy , @Liz , or @Damian are still around today and that one of them will see your post and get back to you. 

Remy
Moderator

PHadsock45,

 

Thanks for reaching out! It seems that the previous order I set up didn't end up being completed and sent. I've gone ahead and resent it with expedited shipping/waived fees, and I'll be making sure that the time without service is discounted on your bill!

 

Thanks,

Remy

Thank You so much Remy!

 

-Paul