cancel
Showing results for 
Search instead for 
Did you mean: 

Have to move dish on roof.

Camaro68
New Poster

Have to move dish on roof.

Due to construction and interference, I have to move my dish further up the roof about 5 feet.  I measured and put it in the same orientation as it was but now I seem to have lost alighment with the satilite.  Is there anyway to access a signal strength realtime measurement to help realign the dish?  I can't even find a signal strength in the System Control Center.  This is a HT2000W by the way.

1 ACCEPTED SOLUTION

Accepted Solutions
C0RR0SIVE
Associate Professor

Re: Have to move dish on roof.

Never move a satellite dish without first contacting the company responsible for the dish.

The best information I can give you for that is to navigate to the Advanced page of your HT2000w, click Installation, then click Install, and do a Re-Install...  That is the only way to get "real-time" numbers, which are still delayed by just a few seconds.

However, I highly suggest not doing this...  Whether you point at the right satellite to get a signal is up in the air.  Even if you manage to point at the right one, if you mess up your LAT/LONG entries, or if your HT2000w was setup with a beam over-ride then it still wont work.  There are also SBC Config files that *might* need updating on your terminal that only a technician can do.

View solution in original post

14 REPLIES 14
maratsade
Distinguished Professor III

Re: Have to move dish on roof.

Installing and aligning the dish can only be done by a tech; you'll have to request a tech visit (I think it costs $125). 

C0RR0SIVE
Associate Professor

Re: Have to move dish on roof.

Never move a satellite dish without first contacting the company responsible for the dish.

The best information I can give you for that is to navigate to the Advanced page of your HT2000w, click Installation, then click Install, and do a Re-Install...  That is the only way to get "real-time" numbers, which are still delayed by just a few seconds.

However, I highly suggest not doing this...  Whether you point at the right satellite to get a signal is up in the air.  Even if you manage to point at the right one, if you mess up your LAT/LONG entries, or if your HT2000w was setup with a beam over-ride then it still wont work.  There are also SBC Config files that *might* need updating on your terminal that only a technician can do.

View solution in original post

Camaro68
New Poster

Re: Have to move dish on roof.

That sucks that it has to be so difficult.  I have done this before with a Dish TV reciever no problem.  I guess I will be calling a tech.

MarkJFine
Associate Professor

Re: Have to move dish on roof.

That's because aiming a TV Receive Only (TVRO) dish doesn't have to be as accurate as aiming a dish that transmits as well as receives, especially if it's a generally low power transmiter. You have to ensure the beam is precisely pointed within fractions of a degree, as well as the correct tilt/polarity.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Amanda
Moderator

Re: Have to move dish on roof.

Hi Camaro68,

 

It looks like you've already been given the correct information, but I would like to add that there are other issues which can occur while attempting to point a dish, such as bending the reflector or mounting equipment. I can set up a tech visit for you and cut the fee in half if that works for you. The $125 fee will only cover standard work, so if you need custom work that would be out of pocket.

 

Thanks,

Amanda

 

infinitytec
Junior

Re: Have to move dish on roof.

Actually, it is very doable, but you should only do it yourself if you are comfortable doing so. We had a new roof installed and saved the money by setting it up at ground level ourselves. And it has worked just fine for the past few months.

Ryzen 7 2700/16GB RAM/X470 Motherboard/250 GB m.2 SSD/2TB HDD/4GB RX560/Windows 10 Pro
MarkJFine
Associate Professor

Re: Have to move dish on roof.

'comfortable' == technically inclined and have the appropriate aiming equipment/skills.

I really wouldn't recommend it being doable to the general public, because without the prerequisites it's just dumb luck if it works.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor III

Re: Have to move dish on roof.

Dumb is right.  

 

It's also prohibited by the subscriber agreement:  

Unless you have purchased your Equipment from Hughes, the satellite modem, power supply, and radio (outdoor transmitter) to be installed by Hughes at your premises will remain the property of Hughes and shall not be deemed fixtures or part of your realty. You shall have no right to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter, or tamper with the Equipment (or any notice of our ownership thereon) at any time. Any reinstallation, return, or change in the location of the Equipment shall be performed by us at our service rates in effect at the time of such service. You are responsible for preventing the loss or destruction of all Equipment provided pursuant to this Agreement.

 

Given that moving the dish involves moving the radio, whoever does their own relocating and reaiming, regardless of how technically brilliant they may be, would be in direct violation of the service agreement and might be liable for any problems, not to mention financially responsible.   

 

Edit: even if the subscriber has purchased the equipment, it would still be quite unwise to tamper with it (and they would still be financially responsible for fixing it). 

infinitytec
Junior

Re: Have to move dish on roof.

Yes, I should have made that more clear. I have significantly more IT training than most.

Ryzen 7 2700/16GB RAM/X470 Motherboard/250 GB m.2 SSD/2TB HDD/4GB RX560/Windows 10 Pro