Forum Discussion

freedom93's avatar
freedom93
Freshman
8 years ago

How could I have used 20G in less than one day with email and opening a website or two?

I updated my service to Gemini at the beginning of August. I did not find that I had faster speeds and I had intermittent access to email and websites because of poor connectivity. Then I' went out o...
Data Management
Performance
  • KitKat's avatar
    KitKat
    8 years ago
    I had this exact same problem towards the beginning of the month 20 gigs gone within a day I called and was on the phone for a couple hours and finally they figured out that it was my TV service draining all my data I had DirecTV connected to my internet service and it was just eating all my data up
  • GabeU's avatar
    GabeU
    8 years ago
    freedom93 wrote:

    Ok.so I think the Direct TV connection is the issue. So how do I disconnect it? There doesn't seem to be a way to disable the wifi on the HT200W.

    You can go into your settings on the DirecTV receiver, choose "Internet Setup", then "Advanced Setup".  Then choose Reset Network.  It sould reset it and disconnect it.

     

    You can also search Google for how to disconnect your DirecTV receiver from the internet.  It gives some links to DirecTV forum answers to this, but it shows the same procedure.   

KitKat's avatar
KitKat
New Poster
8 years ago
I had this exact same problem towards the beginning of the month 20 gigs gone within a day I called and was on the phone for a couple hours and finally they figured out that it was my TV service draining all my data I had DirecTV connected to my internet service and it was just eating all my data up
  • freedom93's avatar
    freedom93
    Freshman
    8 years ago

    Ok.so I think the Direct TV connection is the issue. So how do I disconnect it? There doesn't seem to be a way to disable the wifi on the HT200W.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago
      freedom93 wrote:

      Ok.so I think the Direct TV connection is the issue. So how do I disconnect it? There doesn't seem to be a way to disable the wifi on the HT200W.

      You can go into your settings on the DirecTV receiver, choose "Internet Setup", then "Advanced Setup".  Then choose Reset Network.  It sould reset it and disconnect it.

       

      You can also search Google for how to disconnect your DirecTV receiver from the internet.  It gives some links to DirecTV forum answers to this, but it shows the same procedure.