How do we run diagnostics?

[RootedFuture]

Our service has been down for a month now.  When calling they said they need a diagnostics code to decide who if anyone they are going to call for service. How do we run this?

[Liz · Accepted solution]

Hi RootedFuture, 

I see it's your first post here, so welcome to the community!

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 22, 2021 between 08:00 AM-11:00 AM.

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

Thanks,

Liz

[RootedFuture]

Thank you do much. Can you do wed or thursday.  We are expecting more snow and your tech my find it difficult to drive there.

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@Liz wrote:

Hi RootedFuture, 

I see it's your first post here, so welcome to the community!

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 22, 2021 between 08:00 AM-11:00 AM.

The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

Thanks,

Liz

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[Liz]

If you don't want to wait for the tech to call you first, you may contact your local dealer at 877.585.3548 to discuss your appointment; please refer to FSO 11227903.

Thanks,

Liz

[Liz]

Good morning RootedFuture, 

Glad to see you're back online. If you have any other concerns, feel free to reach out again.

-Liz