Forum Discussion

crystals's avatar
crystals
Freshman
4 years ago

Transmit light flashing, no system light

Hello. My internet has been down since last night. I have rebooted the modem and checked all the cables several times. What I am noticing is that the transmit light will flash repeatedly and the system light is off. Any suggestions would be greatly appreciated! 

  • Liz's avatar
    Liz
    4 years ago

    Hi crystals,

     

    Thank you for reaching out. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Mar 23, 2021 between 11:00 AM-02:00 PM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi crystals,

     

    Thank you for reaching out. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Mar 23, 2021 between 11:00 AM-02:00 PM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Good morning crystals, 

         

        Glad to see you're back online. If you have any other concerns, feel free to reach out again.

         

        -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Crystals, Flashing lights are normal, but if the system light is off, there's a problem.  The HughesNet reps on this site can run remote diagnostics on your modem to see what's going on.  They sometimes need more info from you, and if they do, they will ask that you send them that info privately, so please keep checking this thread for their answers.  Hopefully you will receive an answer from them today. 

     

    crystals wrote:

    Hello. My internet has been down since last night. I have rebooted the modem and checked all the cables several times. What I am noticing is that the transmit light will flash repeatedly and the system light is off. Any suggestions would be greatly appreciated!