Forum Discussion
How to get tech support to listen?
My dish is loose. It will move a little left or right by touch, a strong wind, or apparently at will. I tried to explain this to the tech support people via phone, but they don't seem to listen. ...
Thanks, Ken. I've escalated your case to our installations department which oversees all the dealers. I brought attention to your current phone number so they can get in contact with you there. I've also updated your number in our system so that we are current. I'll post back if I get any updates from installs.
Liz,
As of 12:34PM it is a no show, no call, nothing. I called the number you referenced above. I talked with Ron Burgandy (sp?), call reference # 110586135 and he gave me the number to the dealer. I called that number and it went to voice mail. I left a message inquiring if they were infact coming out today. Waiting for a call back.
Ken_king
Nope, they never got here and no call back from the message I left. I do realize it was a Sunday and maybe something might have come up. Maybe they will call or show up today.
Hi Ken,
Thanks for letting me know. Let me investigate to see what happened.
Hi Ken,
Please be sure to check your PMs, as I've sent you a message there to address your concerns.
Checked and replied, thanks.
Thanks, Ken. I've escalated your case to our installations department which oversees all the dealers. I brought attention to your current phone number so they can get in contact with you there. I've also updated your number in our system so that we are current. I'll post back if I get any updates from installs.
Thanks Liz.
The tech called at 6:45 PM. He got here at about 8:20 PM. By 8:40 PM he had aligned the dish and was getting a signal in the low 90s. I had remembered during install that the tech had pressed on the dish near where the feedhorn arm goes below the dish and the signal went up so I pressed it and the signal went to about 105. He said I had a bad dish too as well as it being loose. He replaced the dish and now I have signal at the 109 - 110 level.
All I can say is Gino came, Gino saw and Gino conquered.
Thanks all,
Ken_king
Wonderful, thank you for the update Ken! Feel free to drop by the community again if you have any other concerns.
