Good morning kitnbob,
Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.
-Liz
To eliminate radio interference I turned off both wi-fi frequencies on the HT2000W, unplugged the old cordless telephone, powered down the printer.
Still no dial tone. Anything else I can try from here? Liz
Good morning kitnbob,
Thanks for trying. I was following up on your case and I see we've tried to reach out to you today on the alternative number ending in 23. We'd like to do some live troubleshooting with you. At your convenience, please give us a call back at 866-347-3292 and reference case 134381569.
-Liz
I was just on the phone with phone tech and she could not hear me very well. I did hear that she wanted to send out a technician to my house. We were unable to do any live troubleshooting 4:22 PM
Good morning kitnbob,
Thank you for this update. I can create a dispatch for you, do you have a preference for when to have a technician over? Morning or afternoon?
-Liz
Hi kitnbob,
Your dispatch is currently scheduled for our earliest available slot: Friday, Dec 11, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
-Liz
Thank you.
Hughesnet Voice just mysteriously started.
Good morning kitnbob,
Thank you for this update, that was unexpected. If everything is working well and you don't think you will be needing the site visit tomorrow, you can cancel when your assigned local dealer calls to confirm the appointment.
-Liz
Liz wrote:.................................. If you don't think you will be needing the site visit tomorrow, you can cancel when your assigned local dealer calls to confirm the appointment.
-Liz
I was thinking about that yesterday.. Surely, I would hope that a phone tech would Not try to call to confirm an appointment for "no dialtone"
:smileyhappy:
Good point! Haha!
For some reason I thought there was an alternative number on file for you. I will private message you the phone number of your local dealer assigned to this visit so that you may reach out to them.
Thanks for letting me know.
-Liz
Liz wrote:Good point! Haha!
For some reason I thought there was an alternative number on file for you. ....
There is, my cell number and I am out of cell coverage at the location of the ATA modem. We had previously discussed that issue.
To whomever found the switch to register my device with the HughesVoice Service I thank you.
I have had dial town for 27 hrs now. There is a lingering issue I would appreciate you looking into.
The calls log stopped updating on 10-21-2020. Is that the time that HughesVoive started having problems?
There have been 7 calls since dialtone was restored that my phone logged and 24 voicemail calls that your the service had logged since the issue started.
I would like to access the call logs for the time and date stamps for each call incoming and out.
The calls log is not updating.
Liz Thank you for your help.
BTW; When the field tech returned my call, I told him I was speaking on the phone with the service issue.
He wanted to "check a couple of things" then he told me the signal was strong and agreed to cancel his field call appointment.
