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kitnbob's avatar
kitnbob
Tutor
6 years ago
Solved

HughesNet Voice just recently stopped

HN Voice modem stopped responding just recently. No dial tone. I hear a recorded message  "your device is not registered with your service provider"  in a rather pleasant female voice followed by a ...
Inno Media ATA
  • Liz's avatar
    Liz
    6 years ago

    Good morning kitnbob,

     

    Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

     

    -Liz

Liz's avatar
Liz
Moderator
6 years ago

Hi kitnbob,

 

Our VOIP team can locate the calls for those timestamps you just sent. Can you see these in the call records section of your HughesNet Voice self-service portal? It's the same site where you can manage you voicemail.

 

If not, please let me know which internet browser you're using to access your Voice portal. 

 

Try other browsers to see if the issue persists.

 

If you're using Chrome, try viewing in incognito mode to see if that makes a difference. 

 

As I anticipated, the VOIP team would like you to test calling your Voice line so that we have an example of a successful call. Then check if you can see it in your call records in the portal. If you don't see it there, let me know of that call's timestamp so we can double-check.

 

Thanks,

Liz

kitnbob's avatar
kitnbob
Tutor
6 years ago

I cannot see the recent calls in the service portal. the most recent log is 10/21

I usually view the portal in firefox because it objected to IE11 at //hnsc.myservicemanager.net/#/dashboard

 I tried it in Chrome and again in incognito with no difference. NO new files, read my lips.

So I called myself,  you told me the line was busi, and to leave a message, I did  12/14  6:10 pm

  • kitnbob's avatar
    kitnbob
    Tutor
    6 years ago

    Guess what? the new test call to myself resulted in a new voice mail but there was no new entry in the calls log. 12/14 6:10pm

  • kitnbob's avatar
    kitnbob
    Tutor
    6 years ago

    Good morning Liz

    Interesting observation of this log file.

    I downloaded a copy of it when it contained 150 entries. five days ago.

    Today, on the web portal there are 139 entries. The Bottom 11 entries have been removed.

    which would have been normal if 11 new calls were appended to the file and the file was to remain the last 150 calls.

     

    The portal is adding and removing Voice messages but no new Calls to the call log

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning kitnbob,

     

    Thank you for this info, this is good. I've sent this over to our VOIP team for their input. I'll keep you posted.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning kitnbob,

     

    Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

     

    -Liz

  • kitnbob's avatar
    kitnbob
    Tutor
    6 years ago

    Liz 

    Success!  220 more recent calls are there.

    The sort is showing the last 90 days, which is why the calls were removed from the end of the list.

    there are 359 calls there now the oldest being 09/18. (of course) thats a lot of robo calls.

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Great! Thank you for confirming. If you have any other concerns feel free to drop by the community again. Glad to have helped.

     

    -Liz