Forum Discussion

kitnbob's avatar
kitnbob
Tutor
6 years ago
Solved

HughesNet Voice just recently stopped

HN Voice modem stopped responding just recently. No dial tone. I hear a recorded message  "your device is not registered with your service provider"  in a rather pleasant female voice followed by a ...
Inno Media ATA
  • Liz's avatar
    Liz
    6 years ago

    Good morning kitnbob,

     

    Thank you for your patience while this was addressed. Please retest and see if calls show up in your call records now.

     

    -Liz

kitnbob's avatar
kitnbob
Tutor
6 years ago

Good morning Liz

Interesting observation of this log file.

I downloaded a copy of it when it contained 150 entries. five days ago.

Today, on the web portal there are 139 entries. The Bottom 11 entries have been removed.

which would have been normal if 11 new calls were appended to the file and the file was to remain the last 150 calls.

 

The portal is adding and removing Voice messages but no new Calls to the call log

Liz's avatar
Liz
Moderator
6 years ago

Good morning kitnbob,

 

Thank you for this info, this is good. I've sent this over to our VOIP team for their input. I'll keep you posted.

 

Thanks,

Liz