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HughesNet did not tell me the phone line would not be compatible with my FAX line, they put me out of
HughesNet did not tell me the phone line would not be compatible with my FAX, I no longer have a FAX line to help the Veterans I deal with everyday. WHAT the hell? HughesNet tells me now it is my pro...
- Hello Ronnie
We've had the call reviewed and found that during the call it was not mentioned that faxing services would be required or that a fax machine would be used. I understand this is a hindrance to your work and mission so I do want to help. I can cancel just the Voice service without cancelling the internet or I can do both. Unfortunately we don't offer a traditional fax service, so with our internet the only option is either a separate land line or as BirdDog recommends, e-fax.
Please let me know what you would like to do. Any cancellations would have the early termination fees waived, of course.
Thank you
Amanda
Thank you for getting back to me. I called many in your company for help and you did reply, thank you, the information is helpful
I don't know how long it is going to take to get this done but I will take your advice.
Please understand I am only trying to help your company when I say, I should have been advised in the beginning, not wait and find it out on my own. This has cost me time and cost my veterans I serve much aggravation as this is one of the many things I do for my veteran, the problem has gone on far to long without resolve. If I had been advised I still would have bought the system, I just would have started working on it sooner. NOT a good situation to put a disabled person such as myself and others at such a disadvantage. Thank you for helping me.
I don't know how long it is going to take to get this done but I will take your advice.
Please understand I am only trying to help your company when I say, I should have been advised in the beginning, not wait and find it out on my own. This has cost me time and cost my veterans I serve much aggravation as this is one of the many things I do for my veteran, the problem has gone on far to long without resolve. If I had been advised I still would have bought the system, I just would have started working on it sooner. NOT a good situation to put a disabled person such as myself and others at such a disadvantage. Thank you for helping me.
