Forum Discussion

bonne131313's avatar
bonne131313
New Member
9 years ago

I have been experiencing incredibly slow internet this past week, so I just did a speed test.

These are the results of the speed test I just took today, compared to the test when I first signed up. Quite a difference!  What's causing this?
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Date/TimeDown(kbps)Up(kbps)06/29/2016 17:25:32
1653
566
02/18/2016 20:40:46
11096
1370

1.6 MB?!
  • bonne131313's avatar
    bonne131313
    New Member
    9 years ago
    Date Download Upload  06/29/2016 18:56:54 2397 767  06/29/2016 17:25:32 1653 566  02/18/2016 20:40:46 11096 1370
  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    9 years ago

    Your speed tests are not indicative of your system performance because you only have posted two tests, both "singles" widely space in time.

    Usually tests are usually taken in a group of 3 to 5 tests, spaced at least 5 minutes apart so as to ignore "fluke" results.



    Tests need to be performed from a single computer that is directly connected to the modem (no router) so as to rule out and router configuration issues that may be present.

     

  • bonne131313's avatar
    bonne131313
    New Member
    9 years ago
    Date Download Upload  06/29/2016 20:25:40 7268 908  06/29/2016 20:17:15 6492 736  06/29/2016 20:10:13 1516 972  06/29/2016 20:02:29 2674 601  06/29/2016 19:56:02 2217 56  06/29/2016 18:56:54 2397 767  06/29/2016 17:25:32 1653 566  02/18/2016 20:40:46 11096 1370
  • Amanda's avatar
    Amanda
    Moderator
    9 years ago
    Hello Bonne,
    Welcome to our community and thank you for your post. We're glad to see you're already getting some help from Gwalk900, one of our very knowledgeable Champs! We were able to locate your account using your e-mail and will be running diagnostics to make sure your system is still running fine. In the meantime, can you let us know on what device you ran these tests? If it was a laptop or desktop, did you run them wirelessly? Any recent updates to your devices? Last question... When did you start noticing the slow down?

    We will let  you know the results of the diagnostic tests and then to let you know the next steps we can do together to get your concerns resolved.

    Looking forward to your reply

    Amanda
  • bonne131313's avatar
    bonne131313
    New Member
    9 years ago
    I've been running tests on my laptop with it directly connected to the modem, not wirelessly. I've noticed it's been considerably slower for the past several days. No recent updates to devices. This is my latest speed test group:
    Date Download Upload 06/30/2016 09:58:42 1705 688 06/30/2016 09:46:59 7101 933 06/30/2016 09:40:27 3596 783 06/30/2016 09:27:34 1896 684
  • Liz's avatar
    Liz
    Moderator
    9 years ago
    Good morning Bonne,

    Thank you for the additional details and all the speed tests you've run so far. I've sent you some complimentary tokens for the tests, so you may receive an e-mailed order confirmation for the free tokens.

    To address your concerns, I ran remote diagnostics on your site and I see that the HughesNet equipment is working fine and can communicate with the satellite. I will escalate your case to our engineers for their assistance. 

    If I have any update or additional instructions for you, I will let you know.

    Your cooperation, patience, and understanding are much appreciated.

    Thanks,
    Liz
  • earthdogjim's avatar
    earthdogjim
    New Member
    9 years ago
    I was told the same thing a few months ago and never heard back from anyone. Disappointed in Wisconsin.
  • Liz's avatar
    Liz
    Moderator
    9 years ago
    Hi Bonne,

    The engineer will have a look at your network parameters for your beam. Judging from your speed tests, our engineer would like to see additional tests from both non-peak and peak hour times using testmy.net for a complete evaluation.

    To get started on testmy.net, please follow the steps here to set up a testmy.net account and run speed tests accordingly:
    https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

    Most important points:
    -do the tests while directly connected to the HughesNet modem
    -use the 12MB test file
    -space each test at least 5 minutes apart
    -post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]
    -please get 2-3 tests during the morning/day for off-peak hours and another 2-3 tests around 8pm for peak period.

    Looking forward to hearing back from you. In the meantime, I've credited your account for a month of service while we work together in addressing your concerns.

    Thanks,
    Liz