Forum Discussion

bonne131313's avatar
bonne131313
New Member
9 years ago

I have been experiencing incredibly slow internet this past week, so I just did a speed test.

These are the results of the speed test I just took today, compared to the test when I first signed up. Quite a difference!  What's causing this? Test results can be delayed by up to 2 mi...
  • Liz's avatar
    Liz
    9 years ago
    Aha! That explains things. BrowseSec is a VPN and VPNs will definitely reduce your speeds by 50%-70%. Turn VPN off and your speeds should be normal or better.

    -Liz
Liz's avatar
Liz
Moderator
9 years ago
Hi Bonne,

The engineer will have a look at your network parameters for your beam. Judging from your speed tests, our engineer would like to see additional tests from both non-peak and peak hour times using testmy.net for a complete evaluation.

To get started on testmy.net, please follow the steps here to set up a testmy.net account and run speed tests accordingly:
https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]
-please get 2-3 tests during the morning/day for off-peak hours and another 2-3 tests around 8pm for peak period.

Looking forward to hearing back from you. In the meantime, I've credited your account for a month of service while we work together in addressing your concerns.

Thanks,
Liz