I have been experiencing incredibly slow internet this past week, so I just did a speed test.

This sure makes the case for creating an account at Tesymy.net then posting the quickstats results that show the Provider name.

Yes! 
And I was starting to eyeball my aspen trees on the south side..."I didn't think you guys were tall enough to be a problem...... I may have to whack you!"  But it was all ME downloading an "innocent" looking add-on for "browser security". I've got to go apologize to those trees now....
This is a great community forum~thanks to all who jumped in. 

Good morning Bonne,

Thank you for the additional details and all the speed tests you've run so far. I've sent you some complimentary tokens for the tests, so you may receive an e-mailed order confirmation for the free tokens.

To address your concerns, I ran remote diagnostics on your site and I see that the HughesNet equipment is working fine and can communicate with the satellite. I will escalate your case to our engineers for their assistance. 

If I have any update or additional instructions for you, I will let you know.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Hi Bonne,

The engineer will have a look at your network parameters for your beam. Judging from your speed tests, our engineer would like to see additional tests from both non-peak and peak hour times using testmy.net for a complete evaluation.

To get started on testmy.net, please follow the steps here to set up a testmy.net account and run speed tests accordingly:
https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]
-please get 2-3 tests during the morning/day for off-peak hours and another 2-3 tests around 8pm for peak period.

Looking forward to hearing back from you. In the meantime, I've credited your account for a month of service while we work together in addressing your concerns.

Thanks,
Liz

Bonne,

I just noticed that the host is listed as Digital Ocean, as opposed to HughesNet. Was the computer on which the tests were run directly connected to the HughesNet modem?

-Liz

Hello Bonne,
Welcome to our community and thank you for your post. We're glad to see you're already getting some help from Gwalk900, one of our very knowledgeable Champs! We were able to locate your account using your e-mail and will be running diagnostics to make sure your system is still running fine. In the meantime, can you let us know on what device you ran these tests? If it was a laptop or desktop, did you run them wirelessly? Any recent updates to your devices? Last question... When did you start noticing the slow down?

We will let  you know the results of the diagnostic tests and then to let you know the next steps we can do together to get your concerns resolved.

Looking forward to your reply

Amanda