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I have been experiencing incredibly slow internet this past week, so I just did a speed test.

New Member

I have been experiencing incredibly slow internet this past week, so I just did a speed test.

These are the results of the speed test I just took today, compared to the test when I first signed up. Quite a difference!  What's causing this?
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Date/TimeDown(kbps)Up(kbps)06/29/2016 17:25:32
1653
566
02/18/2016 20:40:46
11096
1370

1.6 MB?!
2 ACCEPTED SOLUTIONS

Accepted Solutions
New Member

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

I am connected directly to the modem. I disabled a BrowseSec plug-in that I had on Firefox and ran 3 tests. Dramatic difference. I'm not sure if that is connected to the Digital Ocean thing or not. 

http://testmy.net/kf7Prhd25.png Chrome

http://testmy.net/e1l734OiK.png Firefox

http://testmy.net/HGfxgCEIz.png

Moderator
Moderator

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

Aha! That explains things. BrowseSec is a VPN and VPNs will definitely reduce your speeds by 50%-70%. Turn VPN off and your speeds should be normal or better.

-Liz

Thanks,
Liz

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25 REPLIES 25
New Member

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

Date Download Upload  06/29/2016 18:56:54 2397 767  06/29/2016 17:25:32 1653 566  02/18/2016 20:40:46 11096 1370
Honorary Alumnus

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

Your speed tests are not indicative of your system performance because you only have posted two tests, both "singles" widely space in time.

Usually tests are usually taken in a group of 3 to 5 tests, spaced at least 5 minutes apart so as to ignore "fluke" results.



Tests need to be performed from a single computer that is directly connected to the modem (no router) so as to rule out and router configuration issues that may be present.

 

New Member

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

Date Download Upload  06/29/2016 20:25:40 7268 908  06/29/2016 20:17:15 6492 736  06/29/2016 20:10:13 1516 972  06/29/2016 20:02:29 2674 601  06/29/2016 19:56:02 2217 56  06/29/2016 18:56:54 2397 767  06/29/2016 17:25:32 1653 566  02/18/2016 20:40:46 11096 1370
Moderator

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

Hello Bonne,
Welcome to our community and thank you for your post. We're glad to see you're already getting some help from Gwalk900, one of our very knowledgeable Champs! We were able to locate your account using your e-mail and will be running diagnostics to make sure your system is still running fine. In the meantime, can you let us know on what device you ran these tests? If it was a laptop or desktop, did you run them wirelessly? Any recent updates to your devices? Last question... When did you start noticing the slow down?

We will let  you know the results of the diagnostic tests and then to let you know the next steps we can do together to get your concerns resolved.

Looking forward to your reply

Amanda
New Member

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

I've been running tests on my laptop with it directly connected to the modem, not wirelessly. I've noticed it's been considerably slower for the past several days. No recent updates to devices. This is my latest speed test group:
Date Download Upload 06/30/2016 09:58:42 1705 688 06/30/2016 09:46:59 7101 933 06/30/2016 09:40:27 3596 783 06/30/2016 09:27:34 1896 684 
Moderator
Moderator

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

Good morning Bonne,

Thank you for the additional details and all the speed tests you've run so far. I've sent you some complimentary tokens for the tests, so you may receive an e-mailed order confirmation for the free tokens.

To address your concerns, I ran remote diagnostics on your site and I see that the HughesNet equipment is working fine and can communicate with the satellite. I will escalate your case to our engineers for their assistance. 

If I have any update or additional instructions for you, I will let you know.

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

Thanks,
Liz

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New Member

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

I was told the same thing a few months ago and never heard back from anyone. Disappointed in Wisconsin.
Moderator
Moderator

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

Hi Jim,

We did address your concerns a few months ago here: https://community.myhughesnet.com/hughesnet/topics/slow-speeds-at-night-frustrated?topic-reply-list%...

However, we never heard back from you after we asked how your performance was after our engineers made adjustments to address your speed concerns.

-Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Member

Re: I have been experiencing incredibly slow internet this past week, so I just did a speed test.

Thanks Liz!