Forum Discussion
Intermittent System Outage, Little help from customer support. All out of ideas!
(HT1100) For a few weeks now I have been periodically losing service, and it seems to be becoming more frequent as time goes on. At this point in time I am dropping connection about once every 15 mi...
Hi Matt,
Thank you again for your patience. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, May 1, 2017 between 8:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #103748888 if you need to reschedule. Please let us know how the site visit goes.
Southern Ohio's springtime weather is not ideal for testing satellite connections!
I didn't have any issues for the most part of last night, and things still seem stable. There are some disconnects from missing keep-alive messages showing in the logs, but I'm pretty sure it's due to weather. The only outage I saw was during a 15 minute stretch of sustained 50MPH winds and a downpour so heavy I couldn't even see the ground below the window. Been gusting 50-60 for 20 or so hours now!
I am confident all is well, and if I have any issues I'll be sure to come here first.
Thanks again for your help!
Yikes, those winds are crazy, stay safe! Glad to hear that the HughesNet service is doing better after the site visit, thank you for your update. We'll be here if you need us.
