Forum Discussion
Intermittent internet loss Status Code 12.7.1 A transient problem has occurred
A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem. I've...
Hi John,
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Chicagojohn,
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
MSmith wrote:Chicagojohn,
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 "A transmit problem has occurred" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
ChicagoJohn wrote:
MSmith wrote:Chicagojohn,
Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit. I live mid-state Illinois, and NO it's NOT the weather! Had a tech out yesterday 3-10-17. He replaced the radio on the dish. The problem reappeared today. Only cost me $125.00 for no repair.
Thanks for posting. Yes, it is good to know I'm not alone in this. Are you going to the modem's status and seeing 12.7.1 "A transmit problem has occurred" also? I was trying to reboot the modem thinking that would help, but now I'm finding that waiting five minutes it seems to resolve on its own. Is that the case for you as well? We are located up around the Aurora - Geneva - St Charles area.
Our signal strength was adjusted a month or so ago and is very good presently. They had a tech scheduled but when I spoke to them first, we concluded it wouldn't be helpful since there was no guarantee it would happen while they are here. Thanks for sharing your results on the replacement !! My takeaway from that is they need to identify the root cause of the problem before taking a shotgun approach and just replacing stuff.
Let's compare notes and see how much of what we're experiencing is the same and if there are any differences.
Hi John,
Thanks for your response. I live in the "Quad City Area" if that means anything to you. About 6 miles south of Moline IL which in on the Mighty Mississippi. We have been seeing this same problem for the past thirty (30) days. The first ten (10) days I did the same as you and rebooted the modem. This has successfully corrected other temporary issues. Like you I started calling tech support and had the problem fix itself while waiting on hold. So, of course, they could find no problem. I got lucky on one call and it stayed down long enough for tech to confirm a problem. They sent a repairman out to replace the transmitter on the dish with a refurbished one. Seems he couldn't get a new one. It made no difference. Three days later (3-10-17) a second repairman came and installed the latest and the greatest transmitter. (The one to be used with the new Gen 5 system.) To my knowledge the system has only gone down once since then.
I've seen in this string a post by CORROSIVE. He brings up our fault code 12.7.1 as usually meaning the weather had a role to play. With respect,(because I'm the dumb one in this mix) I agree that the weather can cause problems. But, I've had my system for seven years and I've NEVER seen this before. If it is the weather, then, all of a sudden, every day, several times a day, for the past thirty days the weather has gotten ugly for very brief periods of time! I'm not buying it.
In my first post I mentioned that this problem is more wide spread than anyone is willing to confirm. Something that the repairman said last Friday lead to that conclusion. He said we were the second stop of the day for the same problem. He also stated that normally he would replace one transmitter per month. Currently he's replacing two per day!
I'm going to go out on a limb here. I think the engineers are well aware of the problem and they are milking the old system until they are read to roll out "Gen 5"
I'm done ranting, have a great day!
MSmith wrote:I've seen in this string a post by CORROSIVE. He brings up our fault code 12.7.1 as usually meaning the weather had a role to play. With respect,(because I'm the dumb one in this mix) I agree that the weather can cause problems. But, I've had my system for seven years and I've NEVER seen this before. If it is the weather, then, all of a sudden, every day, several times a day, for the past thirty days the weather has gotten ugly for very brief periods of time! I'm not buying it.
Weather at the users location isn't the only weather that matters, your signal comes down in an entirely different location in the country, and weather there can also cause 12.7.1 and 12.1.9 to occur. That aside, as I also stated, many things can cause those errors, it would require all posters in this thread essentially being on the exact same beam, which is unlikely as there appears for be 4 or so beams for Illinois.
A more likely scenario as to why that installer is suddenly replacing so many transmitters? There may be issues with them after so many years, and with the bulk of consumers signing up as soon as Jupiter One went online, a sudden spike in lets say, a potentially bad batch of transmitters that may have been made, being replaced may not be out of the question. But that is a potential scenario, not saying it has occured, but there are times in production when a bad batch of anything can make it out the doors, for anyone.
I have also had installers talk to me about things before, "yeup, seeing a lot of X Y and Z lately" but at the same time I have learned to ignore them because they are trained to install and service the equipment and that's it. They don't have diagnostic information, failure rates, or anything else to base claims off of. This goes for more than Hughesnet, it extends into all fields from HVAC contractors to Satellite installers. They may have had a bad rash with something because of 10 bad units and suddenly, "it's the manufactures fault, they are horrible", when they happened to get 10 units that was in the same package and the package potentially mishandled and damaged the units internally.
Just because you had never seen 12.7.1 in seven years during incliment weather, doesn't mean the error never occured before either.
All of that aside, let Liz and the engineers take a look and figure things out, but it may take time to find and fix the issue, and even more time if it is in fact a widespread issue.
