Forum Discussion

MSmith's avatar
MSmith
Sophomore
8 years ago

Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Hi all, I've made comments to Chicagojohn's post over the past week.  My connection issues, like his continue.  A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • Liz's avatar
    Liz
    8 years ago

    Hi Michael,

     

    You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.

     

  • MSmith's avatar
    MSmith
    8 years ago
    Liz wrote:

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

    No outages since the fix on Friday.  Even with overcast skies, light rain, and at times dense fog.  All is well.  Thanks again. 

MSmith's avatar
MSmith
Sophomore

Reporting two more drop outs last night. 10:05 through 10:11 and 10:19 through 10:26.  Same code  12.7.1.  Local skies were clear.

MSmith's avatar
MSmith
Sophomore
8 years ago

Sunday 3/19

Down once again at 10:55 through 11:03 am.  Same code, clear skies.

  • JerryJ's avatar
    JerryJ
    New Poster
    8 years ago
    I've had the same issue for 3 weeks. Had a repairman out last Wednesday and he reported that tech support told him the issue was with their Jupiter satellite and they were attempting to resolve it. He said it should have been repaired as of that day but this afternoon I've had the issue again. It's the first time in over 2 years I've had any problems with them. Their help desk has no clue. Hopefully it's resolved soon since where I live options are very limited.
    • MSmith's avatar
      MSmith
      Sophomore
      8 years ago

      I'm courious about what part of the country you live in.  Do you mind sharing?

    • MSmith's avatar
      MSmith
      Sophomore
      8 years ago
      JerryJ wrote:
      I've had the same issue for 3 weeks. Had a repairman out last Wednesday and he reported that tech support told him the issue was with their Jupiter satellite and they were attempting to resolve it. He said it should have been repaired as of that day but this afternoon I've had the issue again. It's the first time in over 2 years I've had any problems with them. Their help desk has no clue. Hopefully it's resolved soon since where I live options are very limited.

      JerryJ

      I'm courious about what part of the country you live in.  Do you mind sharing?

      • JerryJ's avatar
        JerryJ
        New Poster
        8 years ago
        Yep I reside in northwest Illinois.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago
    MSmith wrote:

    Sunday 3/19

    Down once again at 10:55 through 11:03 am.  Same code, clear skies.

    Check the skies at your gateway. Often the weather at the gateway influences your access.

    • MSmith's avatar
      MSmith
      Sophomore
      8 years ago
      maratsade wrote:
      MSmith wrote:

      Sunday 3/19

      Down once again at 10:55 through 11:03 am.  Same code, clear skies.

      Check the skies at your gateway. Often the weather at the gateway influences your access.

      I have no information about where my gateway is.  Can you point me to it?

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        8 years ago

        Check your system control center a http://192.168.0.1.  Look for the Gateway ID number under System Information.

         

        ETA: Here's a list (it's not complete, though)

         

        #1: Salt Lake City UT
        #2:Albuquerque NM
        #3: Amarillo TX
        #4:Billings MT
        #5:Midland TX
        #6:Flagstaff AZ
        #8:North Platte NE
        #9:Missoula MT
        #11:El Paso TX
        #12:Tucson AZ
        #13:Rapid City SD
        #14:Edmonton, Canada
        #15:Regina, Canada