Forum Discussion

MSmith's avatar
MSmith
Sophomore
8 years ago

Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Hi all, I've made comments to Chicagojohn's post over the past week.  My connection issues, like his continue.  A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • Liz's avatar
    Liz
    8 years ago

    Hi Michael,

     

    You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.

     

  • MSmith's avatar
    MSmith
    8 years ago
    Liz wrote:

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

    No outages since the fix on Friday.  Even with overcast skies, light rain, and at times dense fog.  All is well.  Thanks again. 

maratsade's avatar
maratsade
Distinguished Professor IV
MSmith wrote:

Sunday 3/19

Down once again at 10:55 through 11:03 am.  Same code, clear skies.

Check the skies at your gateway. Often the weather at the gateway influences your access.

MSmith's avatar
MSmith
Sophomore
8 years ago
maratsade wrote:
MSmith wrote:

Sunday 3/19

Down once again at 10:55 through 11:03 am.  Same code, clear skies.

Check the skies at your gateway. Often the weather at the gateway influences your access.

I have no information about where my gateway is.  Can you point me to it?

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    8 years ago

    Check your system control center a http://192.168.0.1.  Look for the Gateway ID number under System Information.

     

    ETA: Here's a list (it's not complete, though)

     

    #1: Salt Lake City UT
    #2:Albuquerque NM
    #3: Amarillo TX
    #4:Billings MT
    #5:Midland TX
    #6:Flagstaff AZ
    #8:North Platte NE
    #9:Missoula MT
    #11:El Paso TX
    #12:Tucson AZ
    #13:Rapid City SD
    #14:Edmonton, Canada
    #15:Regina, Canada

    • MSmith's avatar
      MSmith
      Sophomore
      8 years ago
      maratsade wrote:

      Check your system control center a http://192.168.0.1.  Look for the Gateway ID number under System Information.

       

      ETA: Here's a list (it's not complete, though)

       

      #1: Salt Lake City UT
      #2:Albuquerque NM
      #3: Amarillo TX
      #4:Billings MT
      #5:Midland TX
      #6:Flagstaff AZ
      #8:North Platte NE
      #9:Missoula MT
      #11:El Paso TX
      #12:Tucson AZ
      #13:Rapid City SD
      #14:Edmonton, Canada
      #15:Regina, Canada

      Good enough.  The skies look clear in Flagstaff.  Thanks

      • MSmith's avatar
        MSmith
        Sophomore
        8 years ago

        Loss of service again.

        3-19-17 at 3:12-3:26 pm  code again 12.7.1

         

        also 8:18-8:26 pm  code changed this time to 12.1.9   Still states A transmit problem has occurred.