Forum Discussion
Intermittent internet loss Status code 12.7.1 A transmit problem has occured
Hi all, I've made comments to Chicagojohn's post over the past week. My connection issues, like his continue. A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...
Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
Hi Michael,
You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.
Liz wrote:Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
No outages since the fix on Friday. Even with overcast skies, light rain, and at times dense fog. All is well. Thanks again.
Check your system control center a http://192.168.0.1. Look for the Gateway ID number under System Information.
ETA: Here's a list (it's not complete, though)
#1: Salt Lake City UT
#2:Albuquerque NM
#3: Amarillo TX
#4:Billings MT
#5:Midland TX
#6:Flagstaff AZ
#8:North Platte NE
#9:Missoula MT
#11:El Paso TX
#12:Tucson AZ
#13:Rapid City SD
#14:Edmonton, Canada
#15:Regina, Canada
maratsade wrote:Check your system control center a http://192.168.0.1. Look for the Gateway ID number under System Information.
ETA: Here's a list (it's not complete, though)
#1: Salt Lake City UT
#2:Albuquerque NM
#3: Amarillo TX
#4:Billings MT
#5:Midland TX
#6:Flagstaff AZ
#8:North Platte NE
#9:Missoula MT
#11:El Paso TX
#12:Tucson AZ
#13:Rapid City SD
#14:Edmonton, Canada
#15:Regina, Canada
Good enough. The skies look clear in Flagstaff. Thanks
Loss of service again.
3-19-17 at 3:12-3:26 pm code again 12.7.1
also 8:18-8:26 pm code changed this time to 12.1.9 Still states A transmit problem has occurred.
I have had Transmit Problem for a couple of weeks, slow speed for sure. When I call all the Hughes.net Tech Support people say is unplug and reset the modem at least 2 times a month. That has already been done and slow speed continues.......
My Gateway is---- Data IPGW - BIL.........
Hi MSmith,
Thank you for posting and providing ongoing updates. I ran diagnostics on your site and I'd like to send you a replacement modem to see if that will make any difference in your experience with intermittent connectivity. You should receive the modem in the next couple of days, and you can use the box it comes in to return your current modem. The return label is included in the outer pouch for your convenience.
Looking forward to hearing how the modem works out for you.
- I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.
