Loss of service again.
3-19-17 at 3:12-3:26 pm code again 12.7.1
also 8:18-8:26 pm code changed this time to 12.1.9 Still states A transmit problem has occurred.
I have had Transmit Problem for a couple of weeks, slow speed for sure. When I call all the Hughes.net Tech Support people say is unplug and reset the modem at least 2 times a month. That has already been done and slow speed continues.......
My Gateway is---- Data IPGW - BIL.........
Thank you for posting and providing ongoing updates. I ran diagnostics on your site and I'd like to send you a replacement modem to see if that will make any difference in your experience with intermittent connectivity. You should receive the modem in the next couple of days, and you can use the box it comes in to return your current modem. The return label is included in the outer pouch for your convenience.
Looking forward to hearing how the modem works out for you.
Yep I reside in northwest Illinois.
You're the third person that I'm aware of with this problem from the northern half of IL. I think there is a connection. But I am the dumb one in this mix.
I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.
Lost service this morning while reading new posts. It went down at 5:31 and came back at 5:39. Same code once again. 12.7.1 A transmit problem has occured.
Up and down like a yo yo each morning for the last week or more. Around 07:00 to 10:00 as far as I can tell. Annoying and no notice from Hughes that they've got a problem and are addressing it. My location is NNW Arkansas. Good weather ot bad.
In case you missed it in John's thread:
Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
Thank you again for providing details, this helped us greatly. I'll keep you posted.