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Intermittent internet loss Status code 12.7.1 A transmit problem has occured

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Sophomore

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Loss of service again.

3-19-17 at 3:12-3:26 pm  code again 12.7.1

 

also 8:18-8:26 pm  code changed this time to 12.1.9   Still states A transmit problem has occurred.

New Poster

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured

I have had Transmit Problem for a couple of weeks, slow speed for sure.  When I call all the Hughes.net Tech Support people say is unplug and reset the modem at least 2 times a month.  That has already been done and slow speed continues....... 

My Gateway is----  Data IPGW - BIL.........

New Poster

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Yep I reside in northwest Illinois.
Moderator
Moderator

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Hi MSmith,

 

Thank you for posting and providing ongoing updates. I ran diagnostics on your site and I'd like to send you a replacement modem to see if that will make any difference in your experience with intermittent connectivity. You should receive the modem in the next couple of days, and you can use the box it comes in to return your current modem. The return label is included in the outer pouch for your convenience. 

 

Looking forward to hearing how the modem works out for you.

 

Thanks,
Liz

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New Poster

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured

I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.
Sophomore

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured


JerryJ wrote:
Yep I reside in northwest Illinois.

Howdy neighbor,

You're the third person that I'm aware of with this problem from the northern half of IL.  I think there is a connection.  But I am the dumb one in this mix.

Sophomore

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured


JerryJ wrote:
I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.

Will do.

Sophomore

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Lost service this morning while reading new posts.  It went down at 5:31 and came back at 5:39.  Same code once again.  12.7.1 A transmit problem has occured. 

New Member

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Up and down like a yo yo each morning for the last week or more. Around 07:00 to 10:00 as far as I can tell. Annoying and no notice from Hughes that they've got a problem and are addressing it. My location is NNW Arkansas. Good weather ot bad.

Moderator
Moderator

Re: Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Hi Michael,

 

In case you missed it in John's thread:

 

Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.

 

Thank you again for providing details, this helped us greatly. I'll keep you posted. 

 

 

Thanks,
Liz

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