Forum Discussion
Intermittent internet loss Status code 12.7.1 A transmit problem has occured
Hi all, I've made comments to Chicagojohn's post over the past week. My connection issues, like his continue. A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...
Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
Hi Michael,
You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.
Liz wrote:Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
No outages since the fix on Friday. Even with overcast skies, light rain, and at times dense fog. All is well. Thanks again.
I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.
JerryJ wrote:
I have the same problem this guy does, and have had it for a month. I've made 3 calls to your help desk, and had a repairman here. He tested my equipment and it tested fine. He said the problem is with the Jupiter satellite and that a fix was imminent. I hope this issue is resolved soon. Msmith let me know if the new modem resolves the problem.
Will do.
Lost service this morning while reading new posts. It went down at 5:31 and came back at 5:39. Same code once again. 12.7.1 A transmit problem has occured.
Up and down like a yo yo each morning for the last week or more. Around 07:00 to 10:00 as far as I can tell. Annoying and no notice from Hughes that they've got a problem and are addressing it. My location is NNW Arkansas. Good weather ot bad.
Hi Michael,
In case you missed it in John's thread:
Our engineers confirmed a timing issue affecting your beams, 21 and 29. A fix for this has been recommended to the network engineers, but the implementation date has yet to be determined. Once I get word on when this will roll out, I will let you know.
Thank you again for providing details, this helped us greatly. I'll keep you posted.
