Forum Discussion
Intermittent internet loss Status code 12.7.1 A transmit problem has occured
Hi all, I've made comments to Chicagojohn's post over the past week. My connection issues, like his continue. A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...
Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
Hi Michael,
You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.
Liz wrote:Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
No outages since the fix on Friday. Even with overcast skies, light rain, and at times dense fog. All is well. Thanks again.
Hi MSmith,
Thank you for posting and providing ongoing updates. I ran diagnostics on your site and I'd like to send you a replacement modem to see if that will make any difference in your experience with intermittent connectivity. You should receive the modem in the next couple of days, and you can use the box it comes in to return your current modem. The return label is included in the outer pouch for your convenience.
Looking forward to hearing how the modem works out for you.
Liz wrote:Hi MSmith,
Thank you for posting and providing ongoing updates. I ran diagnostics on your site and I'd like to send you a replacement modem to see if that will make any difference in your experience with intermittent connectivity. You should receive the modem in the next couple of days, and you can use the box it comes in to return your current modem. The return label is included in the outer pouch for your convenience.
Looking forward to hearing how the modem works out for you.
There is no improvement in service with the new modem. I installed it 3-21 at 5:00pm. Our first drop out occurred at 10:35pm lasting for 10 minutes. It went out again the following morning at 6:10am with no duration recorded. I left for work. It went down at 9:38 am lasting for 10 minutes. The last straw for my wife occurred at 10:10 am. Frustrated, she left the computer for more enjoyable things like vacuuming and laundry.
Thank you for the update, Michael.
At this point we just wait to hear when the fix for the timing issue will be rolled out. I'll keep you posted on any news I get on that.
Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
Liz,
Thanks for your work on this. Hoping to see improvements while we also wait for the GEN 5 upgrade. I will report losses in service that we experience in the interim.
Now a related question. Do you have any pull with the financial department? During the course of this problem we had two techs come to the house to attempt repairs that were not successful. I currently have a $125.00 charge on my account that I really wish could be removed.
Thanks for any help.
Hi Michael,
You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.
Liz wrote:Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
No outages since the fix on Friday. Even with overcast skies, light rain, and at times dense fog. All is well. Thanks again.
You're very welcome, Michael. Thank you for the confirmation, glad to hear your system is back to normal. Don't hesitate to drop by the community again!
