Forum Discussion

tigersdad5's avatar
tigersdad5
Sophomore
6 years ago

Internet connection or voice

Lost internet connection and voice spoke with a rep to troubleshoot needed state code from system control center couldn't access this code because of no internet. Where can I get or how can I get this...
Performance
  • tigersdad5's avatar
    tigersdad5
    6 years ago
    The new modem fixed the internet but im still not able to receive incoming calls
Liz's avatar
Liz
Moderator
6 years ago

Hi tigersdad5, 

 

Thanks for reaching out. Mark's suggestion will help you find the state code. This is what we use to help troubleshoot your technical concerns. I just ran diagnostics on your site and I'm unable to communicate with your modem. Let's replace it and see if we can get you back online. I'm shipping you a complimentary modem, please expect it in a few days. Here are instructions on how to replace your modem.  You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.

 

 

  • tigersdad5's avatar
    tigersdad5
    Sophomore
    6 years ago
    Great how is the modem mailed so i know what to look for
    • Liz's avatar
      Liz
      Moderator
      6 years ago

      We use UPS to ship. :)

       

      • tigersdad5's avatar
        tigersdad5
        Sophomore
        6 years ago
        The new modem fixed the internet but im still not able to receive incoming calls