Hi tigersdad5,
Thanks for reaching out. Mark's suggestion will help you find the state code. This is what we use to help troubleshoot your technical concerns. I just ran diagnostics on your site and I'm unable to communicate with your modem. Let's replace it and see if we can get you back online. I'm shipping you a complimentary modem, please expect it in a few days. Here are instructions on how to replace your modem. You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.
We use UPS to ship. :)
Check the thread here: https://community.hughesnet.com/t5/Tech-Support/WAN-light-yellow-all-others-green-Can-t-receive-incoming-calls/m-p/117800#M79379
Liz had given you specific instructions, with pictures, on how to connect the ATA to the modem. You need to connect the yellow Ethernet cable from any LAN port on the modem to the yellow WAN port on the ATA.
