Forum Discussion

sbuckland81's avatar
sbuckland81
Spectator
6 months ago

Internet is Down

Good evening, I started internet services with HughesNet back in February of 2024 and have head decent service since then. Yesterday evening, after getting home from work, I discovered the internet ...
Performance
maratsade's avatar
maratsade
Distinguished Professor IV

You may have to call them back to tell them the internet is still down and that you have the same code even though the weather has cleared. 

 

Have you tried unplugging the modem, waiting a few minutes, and then restarting it?  May not help, but just in case. 

sbuckland81's avatar
sbuckland81
Spectator
6 months ago

I have unplugged it and plugged it back in a few times with at least 5 minutes in between

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 months ago

    Yeah, sounds like something may have affected the dish. At this point, your best bet is to call them back. You can also wait until one of the HN reps here sees your post and replies to it, but this might not be until sometime on Monday at the earliest. The customer service line is open 24/7. 

    I hope this gets solved for you quickly. 

  • Remy's avatar
    Remy
    Moderator
    6 months ago

    sbuckland81,

     

    Thank you for reaching out! It seems this is your first post. Welcome to the Community! We're sorry to hear that you've been experiencing some service issues. Were you able to call back in and have the issue resolved since your last message?

     

    Thanks,

    Remy