Internet

[Jdecker]

I haven't had it working since September and can't get anybody to come out, I'm about sick of it and I'm irritated the tech support is horrible. Oh I also have to pay the bill still so that's just swell

[maratsade]

Could you elaborate on what issues you're experiencing?

[Liz · Accepted solution]

Good morning Jdecker,

Thanks for reaching out, I can certaing help.  After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 2, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed.

Please let us know how the site visit goes.

Thanks,

Liz

[Liz]

Good morning Jdecker,

Just following up on your site, I see it's back online and running well now since the site visit. If you have any other concerns feel free to drop by the community again.

Thanks,

Liz